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Knowledge Management Most Cited Articles 10, 11 and 12 Presented by: Lana Abu-Shaheen

Knowledge Management Most Cited Articles 10, 11 and 12 Presented by: Lana Abu-Shaheen Undergraduate Senior in MIS and OM November 8, 2005. Contents Organizational Memory: Review for Concepts and Recommendations for Management E. Stein (1995)

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Knowledge Management Most Cited Articles 10, 11 and 12 Presented by: Lana Abu-Shaheen

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  1. Knowledge Management Most Cited Articles 10, 11 and 12 Presented by: Lana Abu-Shaheen Undergraduate Senior in MIS and OM November 8, 2005

  2. Contents • Organizational Memory: Review for Concepts and Recommendations for Management • E. Stein (1995) • Research interests focus on the role of knowledge and expertise in business organizations. • It is important for “lower down” people to get connected and interrelate the knowledge each one has. • An improved organizational memory can benefit organization in several ways

  3. Contents • Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm • Gabriel Szulanski (1996) • Research interests focus on strategic management, with a specific focus on the management of knowledge assets and the making of strategy • Barriers are knowledge related not motivation related • Results contrast to conventional wisdom

  4. Contents • The Firm as a Distributed Knowledge System: A constructionist Approach • Haridimos Tsoukas (1996) • Resources are created by human interface • Knowledge is dispersed through individual communication

  5. Cross-cutting Themes

  6. Cross-cutting Themes • Throw backs to Nonaka’s philosophies • Knowledge creation occurs at any level in the organization • Tacit and explicit knowledge • Make knowledge available for testing and use in the whole organization • Throw backs to Garvin’s philosophies • Importance of having a learning organization • Communication across functional departmental boundaries important to stimulate diffusion of knowledge among all aspects of organization

  7. Additional Information • DECOR System (2004) • Delivery of Context-sensitive Organizational Knowledge • Documented knowledge on different sources of media • Links and relationships not represented • Ontology based system that makes looking up information easy for user • Approach: • Identify knowledge-intensive processes • Process analysis • Construct domain ontology • Analyze task specific knowledge needs • Deal with weak workflow structures

  8. Basic Structure: DECOR philosophy

  9. References • The DECOR Toolbox for Workflow embedded Organizational Memory Access • Abecker A., Bernardi A., Ntioudis Spyridon, Mentzas G.,Heretrich R., Houy C., Muller S., Legal M. • http://project.know-net.org/Papers/C45-ICEIS-01.pdf • Dr. Szulanski • http://www.insead.edu/facultyresearch/faculty/profiles/gszulanski/ • http://www.sagepub.com/book.aspx?pid=6731 • 3. Dr. Tsoukas • http://www.alba.edu.gr/faculty/faculty/resident/index.asp?prof_id=20 • 4. Dr. Stein • http://www.personal.psu.edu/faculty/e/w/ews3/

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