1 / 13

Holistic Approaches for New Releases: Training, Implementation and Support

Holistic Approaches for New Releases: Training, Implementation and Support. Presented by: Dave Fraedrich Manager of Course Management System Maricopa Community College District Lori Malcolm Blackboard User Support GateWay Community College. Background.

rance
Télécharger la présentation

Holistic Approaches for New Releases: Training, Implementation and Support

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Holistic Approaches for New Releases: Training, Implementation and Support Presented by: Dave Fraedrich Manager of Course Management System Maricopa Community College District Lori Malcolm Blackboard User Support GateWay Community College

  2. Background • Maricopa County Community College District • Largest Community District in the US • 7 of 10 Colleges use Blackboard • Interface run includes over 100,000 students • About 5,000 courses per semester • About 1,500 faculty per semester

  3. Bb Alliance • Members from all 7 Colleges that use Bb • Member include: • IT Directors • Campus Administrators (Inst. Deans) • Trainers • College Bb Admins • District IT Staff • District Bb Admins

  4. Alliance Sub-Committees • Training • Content System Pilot • Building Blocks • Strategic Planning

  5. Planning for a New Release • Look at all Bb related release materials • Involve DBAs (ex. Unicode for V7) • Server Team (V7 needs Win2003) • Networking (New way to access content files in V7) • Install on Dev Server • Document any issues with upgrade

  6. Planning for a New Release • Initial Testing • Training sub-committee tests and creates training materials. • Apply any Service Packs to Dev as needed.

  7. Planning for a New Release • Upgrade Opportunities • Spring/Summer Break (May) • Summer/Fall Break (August)* • Winter Break (Late December) * Faculty prefer that only minor changes be made at this time, no major features be added.

  8. Select Upgrade Window • Testing Results • Can Quick Reference Guides be ready in time? • Can classroom training be ready in time? • What do the newsgroups say about the release? Is it stable? • Check “Known Issues” on Behind the Blackboard • ITS Support (DBAs, Backups, etc)

  9. Performing the Upgrade • Schedule ITS support, Backup Admin, Database admin, network support, etc. to be on hand during the upgrade. • Schedule full backups for night before of both content files and SQL data. • Special backup of web/app server Bb directory just before running the updater. • Special backup of SQL data by DBA just before applying upgrade

  10. Performing the Upgrade • Apply Upgrade • Initial login/testing • Re-apply customizations & performance tuning • Team Testing / Testing Plan • Go / No-Go decision

  11. Testing Plan • Login as Administrator • Test major components • Search Classes • Access Course Content • Etc… • Test Login as Instructor • Test Login as Student (uses different LDAP)

  12. Next Steps… • Make Development or Test environment more like Production • Load Test

  13. Thank You! Dave Fraedrich Manager of Course Management Systems Maricopa Community College District david.fraedrich@domail.maricopa.edu • Lori Malcolm • Blackboard User Support • GateWay Community College • lori.malcolm@gwmail.maricopa.edu

More Related