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Q w e s t W h o l e s a l e M a r k e t s

Q w e s t W h o l e s a l e M a r k e t s. Q w e s t W h o l e s a l e M a r k e t s. Repair Forum Responses to April 30, May 1 & 2, 2002 Repair Forum Takebacks.

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Q w e s t W h o l e s a l e M a r k e t s

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  1. Q w e s t W h o l e s a l e M a r k e t s Q w e s t W h o l e s a l e M a r k e t s Repair Forum Responses to April 30, May 1 & 2, 2002 Repair Forum Takebacks The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

  2. Non-Designed Resale Residence/Business POTS CENTREX CENTREX21 UNE-P POTS UNE-P CENTREX Local Number Portability (LNP) Line Sharing Unbundled Subloop Designed Resale PBX Trunks ISDN (BRI or PRI) DS0 DS1 DS3 and above Frame Relay Unbundled Local Loop Analog 2-wire non-loaded 4-wire non-loaded ADSL Capable ISDN Capable DS1 Capable DS3 Capable OC-n Capable Unbundled Switch Unbundled Transport Unbundled Dark Fiber Enhanced Extended Link (EEL) Loop Mux Combo (LMC) LIS Trunking E911/911 Trunks What products are non-designed versus designed for wholesale Customers?

  3. What is the process for reporting trouble on an LNP account? • If the CLEC is utilizing an unbundled loop, they should report the trouble on that circuit. • If the CLEC is a utilizing their own facilities and Qwest is the original owner of that number, they may report the trouble using the 10 digit telephone number (TN). If Qwest is not the original owner of the TN, the CLEC must use the 2/6 code of their LIS trunk to open the trouble ticket. • CLEC responsibilities when reporting LNP trouble • Verify Switch translations • Validate and Provide Local Routing Number (LRN) and ported TN • A full description of the trouble (e.g. Can’t be Called) • Old and New Service Provider • Identify the trunk code or trunk routing • Identify the Signaling System Seven (SS7) provider and provide trapped messages from testing • Indicate the Destination Point Codes (DPC’s) for the switch • Any recent order activity information • Status request and/or escalations on open ported out tickets that were routed to the LNP operations group can be initiated by calling 1-800-756-7264

  4. What would cause a Trouble Isolation Charge (TIC) to be applied to a Line Sharing account? • The CLEC is responsible for trouble isolation prior to submitting a trouble ticket. This includes verifying that the CPE, DSLAM and splitter are not in trouble. If a Common Area Splitter is causing the trouble, the CLEC needs to indicate this on the trouble ticket. • After the trouble ticket is created, the screener would route the trouble ticket to the Central Office to test the physical line, including electrical continuity from the protector to Qwest’s side of the DEMARC. • If tests indicate there may be trouble in the outside plant facility, the Central Office would route the ticket to a Field Technician. • If the CLEC has selected “Call Before Dispatch,” the technician should not go to the customer premises without verbal authorization from the CLEC. • If the Field Technician goes out to the customer premises and finds the trouble on the customer side of the DEMARC, the ticket would be closed with a 12xx disposition code and the CLEC would be billed a TIC.

  5. Will Qwest move the information on Optional Testing into the Maintenance and Repair Section of the PCAT? • Currently, in addition to the CMP website, information on Optional Testing is in the PCAT for the following products, under the Maintenance and Repair sub-section. • Unbundled Local Loop (http://www.qwest.com/wholesale/pcat/unloop.html) • UDIT (http://www.qwest.com/wholesale/pcat/udit.html) • EEL (http://www.qwest.com/wholesale/pcat/eel.html) • Loop Mux Combo (http://www.qwest.com/wholesale/pcat/lmc.html) • Qwest will add a statement about Optional Testing, along with a link to the above documents, to the Maintenance and Repair Overview PCAT (http://www.qwest.com/wholesale/clecs/maintenance.html)

  6. What can wholesale customers see to validate or dispute repair charges? • Through CEMR, the CLEC can view history screens that show the closing narrative exactly as it appears in Qwest’s systems. • The narrative should have a statement indicating what the technician found. (e.g. trouble past SNI) • Refer to the CEMR User Guide • http://www.qwest.com/wholesale/training/cemrguide.html • For Designed Services, see Section 9.5 • For Non-Designed Services, see Section 10.4

  7. History Screen for a Designed Service Ticket

  8. History Screen for a Non-Designed Ticket - DATH

  9. History Screen for a Non-Designed Ticket (DLETH)

  10. What is Qwest’s policy on providing Disposition & Cause Codes (Non-Designed) and Trouble & Analysis Codes (Designed)? • Qwest agrees to publish the Disposition & Cause Codes and Analysis & Trouble Codes used when closing repair tickets. • This information will be published in the near future and Qwest will utilize the Change Management Process (CMP) to inform CLEC’s of when and where this information will be published.

  11. Information that is useful if there are specific problems or issues. • What was the situation • What was the response from Qwest personnel • What is the Circuit ID or Telephone Number • What is the Trouble Ticket number • Date of the problem • Time of the problem is helpful • Name and/or title of the Qwest personnel involved is also very helpful

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