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User Guide For SIC Tool

User Guide For SIC Tool. 2012/12/17. Agenda. What is SIC tool? How it works? How to use? summary. What is SIC tool? (1). Mobile SIC tool (System Information Collector) for Android is used to collect system logs and other device information that will help support to locate the problem.

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User Guide For SIC Tool

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  1. User Guide For SIC Tool 2012/12/17

  2. Agenda • What is SIC tool? • How it works? • How to use? • summary

  3. What is SIC tool? (1) • Mobile SIC tool (System Information Collector) for Android is used to collect system logs and other device information that will help support to locate the problem. • Note: this tool will only work on Android versions 4.0.x (Ice Cream Sandwich) and lower – it does not yet support Jelly Bean (4.1.x)

  4. What is SIC tool? (2) • It can collect the following information: • System log • Running applications list • Running services list • Installed applications list • Virus log (From TMMS scan log) • System information • The files in the “tmms” folder on SD Card

  5. How it works? • It starts a service to collect system log once it is opened.

  6. How to use? (1) • You should open SIC Tool before reproducing the issue you are troubleshooting to save the debug log in a timely manner, otherwise the buffer of system log may overflow, and the log will be lost. • Use steps: • 1. Open SICtool • Download from here • 2. Put it in the background • To do this, go back to your home screen • 3. Reproduce issue that you are having trouble with • 4. Go back to SICtool to collect the logs

  7. How to use? (2) • Mobile SIC ongoing notification will be showed while it is collecting log.

  8. How to use? (3) • When collect log finish, open SIC again (from notification or launch), upload log by email. Note: Once SIC is opened, it will keep collecting system log until do upload or stop.

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