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Chapter 8 Managing an On-Premises Laundry

1. Competencies for Managing an On-Premises Laundry . List factors to consider when planning an on-premises laundry operation for a hotel.Outline the steps involved in processing linens as they flow through an on-premises laundry operation.Identify the various types of machines and equipment tha

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Chapter 8 Managing an On-Premises Laundry

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    2. 1 Competencies for Managing an On-Premises Laundry List factors to consider when planning an on-premises laundry operation for a hotel. Outline the steps involved in processing linens as they flow through an on-premises laundry operation. Identify the various types of machines and equipment that might be found in a hotel's on-premises laundry operation. Summarize valet service (guest laundry) issues. Describe effective staffing and scheduling practices for on-premises laundry operations.

    3. 2 Flow of Linens through the OPL Collecting soiled linens Transporting soiled linens to the laundry Sorting Loading Washing Extracting Drying Finishing Folding Storing Transferring linens to use areas

    4. 3 Types of Detergents Synthetic detergents May contain surfactants to aid soil removal and soften fabrics May also have builders or alkalies to soften water and remove oils and grease Neutral (pure) soaps Contain no alkalies and are used on lightly soiled items Built soaps Contain alkalies and are used on heavily soiled fabrics

    5. 4 Alkalies and Sours Alkalies Help detergents lather better Neutralize acidic stains Residual alkali can damage fibers and cause yellowing, fading, and skin irritation Sours Are mild acids Used to neutralize alkalies after washing and rinsing

    6. 5 Washing Machine Features Capacity Chambers Detergent dispensing capability Microprocessors Water reuse Extraction

    7. 6 Setting Up Valet Service Set times for laundry pickup and delivery. Determine how laundry will be delivered to guestrooms. Figure bills to be attached to clean laundry. Determine the final hotel liability policy in accordance with state and local laws. Handle lost and damaged items. Field guest comments and complaints.

    8. 7 Staffing an On-Premises Laundry Forecast linen needs. Set minimum and maximum staffing levels. Set up shifts. Cross-train personnel. Create job lists and performance standards.

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