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Guiding Claimants to Reemployment

Learn about the efforts to reduce improper payments in unemployment insurance by addressing root causes such as work search errors and separation errors. Find out how we are focusing on reemployment and seeking stakeholder engagement to succeed.

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Guiding Claimants to Reemployment

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  1. Guiding Claimants to Reemployment Employment Security Advisory Committee March 13, 2019

  2. UI Improper Payments • Federal law requires we keep our rate of improper payments for unemployment insurance under 10%. • Rate measured by very small sample through federal claims audits • Our recent multi-year average has been about 14%; recently we spiked to over 19%. • ESD is under corrective action as a “high rate/high impact” state.

  3. Top Causes for Improper Payments • Work Search Errors • Current work search standards need refreshing for modern methods • Separation Errors • Auditors frequently get new information from employers that changes the decision • Benefit Year Earnings • Claimants struggle to report earnings correctly

  4. What we are doing • Combining efforts in multiple program areas to address root causes, change processes and behaviors, and otherwise bring down our improper payment rate while still serving our customers in the best way possible. • Centering our approach on reemployment, using UI as one tool toward that enterprise-wide goal • Asking ESAC to provide us with stakeholder engagement, feedback, and help us succeed

  5. One super-project, many sub-projects Adjudication JSR NASWA USDOL RESEA BAM reemployment WDCs/Partners Policy

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