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Focusing on Organizations, Data Integrity and Communications

Supply Chain World Conference April 10-12 Chicago Bryan Harris Origin Technology Develop and Engage Your Organization. Focusing on Organizations, Data Integrity and Communications. Questions…. Do you have an information system? Is your information system collaborative?

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Focusing on Organizations, Data Integrity and Communications

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  1. Supply Chain World ConferenceApril 10-12 ChicagoBryan HarrisOrigin TechnologyDevelop and Engage Your Organization

  2. Focusing on Organizations, Data Integrity and Communications

  3. Questions…. • Do you have an information system? • Is your information system collaborative? • Is the data integrity what you need it to be? • Is your service level where you need it to be? • Is your supplier delivery what you need it to be? • Is your inventory at the level you need it to be?

  4. Questions…. • Can B to B technology help your business? • Can B to C technology help your business? • How fast can you take and order today? • How fast can your supplier recognize demand? • What is and how long is your supply chain? • How much money is allocated to IS in 2000?

  5. eSCM eEmployee eCRM Mktg Fin Mfg Whse 3 Mktg Fin Mfg Whse 2 Mfg Mktg Fin Whse 1 Enterprise Maturity Model Level 3: ERP extended into customers, suppliers, and employees Level 2: Stable ERP implementation Common data and processes Level 2: Stable ERP implementation Common data and processes Level 1: Disparate data and applications Various levels of integration Level 1: Disparate data and applications Various levels of integration

  6. Key Business Focus Areas…. • Reduce supply chain costs • Reduce cycle times • Electronic collaboration with customers/suppliers • Increase Internet use • Reduce product life cycles • Improve forecasting

  7. Technology focus 18-36 months…. • Internet order handling • Promotion planning/measurement • Manufacturing execution • Direct marketing • Collaborative Planning/ Forecasting/Replenishment Source: 1999 Consumer Goods Technology Study -Ernst&Young

  8. Current situation Supplier You Customer

  9. Staffing/Process focus 18-36 months…. • Internet order handling? • Promotion planning/measurement? • Manufacturing execution? • Direct marketing? • Collaborative Planning/ Forecasting/Replenishment?

  10. What can we do to support technology? • Look at each process that carries data to and from your current information system • Look at the people who create/execute data • Turn data into information • Train our people on new processes and technology • Teach our people how to collaborate

  11. eBusiness Approach

  12. Approach • Activities • General overview (level below annual report, include business objectives) • Technology review (hardware, software, direction) • Review of past internet related efforts • Research/Review competitor’s E-Business Solutions Week 1Internal Review Industry Analysis

  13. Approach • Activities • E-Business Vision Workshop • Establish Internet Channel (e.g., Customers, Suppliers, Employees, …) • Bypass Value Chain • Develop New Value Proposition • Establish Industry Portal • E-Business SWOT analysis Week 2Vision Workshop

  14. Approach • Activities • Build Roadmap (define project size chunks to reach vision) • Define business case for overall vision and for each project • Define high level staffing requirements and timeframes • Define high level workplan at project level • Build internal communication plan Week 3Roadmap Workshop

  15. Organization Development • Create a collaborative environment

  16. Organization Development • Assessment of the organization • Develop skills matrix • Train/Train/Train • Reorganize staff to support new business operations • Develop matrix organizations • Standardize on metrics for common focus/results

  17. Organization Engagement • Create teams focused on the customer • know their strategies • know their inventory management practices • know their staff • know their customers • know their habits(ie:seasonal builds) • know their measures

  18. Customer Focused ? • Some questions to be answered • what are their IT solutions • inventory practices(ie:ABC) • warehousing/cross-docking rules • who do they serve(retail/consumer/dist) • transportation preferences • know their measures • what is important to them • does your system reflect the above?

  19. Customer Focused ? • Who should my staff be ? • NOT sales people • Inventory Practitioners • Production Planners • Operations trained people • Transportation Professionals • Purchasing Professionals

  20. Organization Engagement • Create teams focused on the supplier • know their strategies • know their inventory management practices • know their staff • know their suppliers • know their habits(ie:seasonal demands) • know their measures

  21. Supplier Focused • Some questions to be answered • what are their IT solutions • inventory practices(ie:ABC) • know their planning practices • know their true lead times • know their habits(ie:seasonal demands) • favorite carriers • know their measures • does your system reflect the above?

  22. Supplier Focused ? • Who should my staff be ? • NOT just purchasing people • Industrial Engineers • Inventory Practitioners • Production Planners • Operations trained people • Transportation Professionals • Customer Service Representative

  23. Changing Situation Keep pounding away Supplier You Customer

  24. Focusing on Organizations, Data Integrity and Communications QUESTIONS?

  25. Develop and Engage Your Organization Key take-aways -Never assume you know what your customer wants -Never assume you know what your supplier needs -People are the only ones who can perform the task

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