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My First Six Months Ben Humpage

My First Six Months Ben Humpage. Head of Learner Services. What shall we talk about?. Tresham and Learner Services Head of Learner Services Raising the profile Learner Support Funds Transport Data data data Supporting ‘at risk’ Changing IAG roles Admissions Refocused EMA / ALG

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My First Six Months Ben Humpage

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  1. My First Six MonthsBen Humpage Head of Learner Services

  2. What shall we talk about? • Tresham and Learner Services • Head of Learner Services • Raising the profile • Learner Support Funds • Transport • Data data data • Supporting ‘at risk’ • Changing IAG roles • Admissions • Refocused EMA / ALG • Launching a mentoring programme • Text Feedback • What’s next

  3. Tresham and Learner Services • Good College with Outstanding features • Flat management structure • Restructure Summer 2010 • Self Assessed as Satisfactory (walk before we can run) * • Disjointed team with a lack of focus (low morale) • Underdeveloped processes (staff not understanding the policy, done what they have always done)

  4. Head of Learner Services • Commenced post mid September • Guidance & Liaison – 4FTE • Mentoring – 3 FTE • EMA / ALG, Transport, LSF – 1FTE • V Talent – 1 FTE • At Risk • Safeguarding • Admissions • Contact Centre – 2 FTE • Multiple sites • Recruitment of new staff

  5. Raising the profile • Attendance at College Management Group meetings • Developing links with Heads of School • Staff Conference in December * • Developing literature to promote the main changes to the service *

  6. IAG Summary Chart

  7. Mentoring Summary Chart

  8. Learner Support Fund • Inherited a complicated process • Administration issues (including finance and assessments) • Monitoring return • Implemented limited number of changes for in year (emergency payments) • Childcare – was particularly difficult • Move from 100% support to 45% support

  9. Transport • Unclear process and recording mechanisms • Changes to local authority transport policy

  10. Supporting ‘at risk’ • At risk of not achieving which may be safeguarding • Registers implemented to highlight learners • DDSP for Safeguarding • Mentoring implemented to pick up the 1:1 support • Link with ALS (New Head in post) • Learners in public care – pre college • Deprived Wards * • At Risk reporting developed using flags on QL • Group 1 – Safeguarding • Group 2 – Public Care • Group 3 – OXO • Group 4 – Mentoring • Group 5 – Course Identified – at risk register • Group 6 – Childcare (either LSF or Care to Learn) • Group 7 - LSF

  11. Changing IAG roles • Implementing new focus to include schools liaison * • Integral part of the recruitment process • Central recording of activities and events • Supporting HE learners *

  12. Admissions • Initial part of process • Recording through QL • Whole team approach • Application reports

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