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CSC-mSTC: M obile S oftware T echnical C enter for Apps in CSC Cloud

"Discover how CSC-mSTC helped BRIC, the Brussels Regional Informatics Center, develop their mobile vision and strategy. This innovative mobile solution reduced time to market and supported a mobile-first service delivery approach. The FixMyStreet app, built on CSC-mSTC, allows citizens to report problems with regional infrastructure. Learn how CSC-mSTC transformed BRIC's mobile competence and improved user satisfaction."

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CSC-mSTC: M obile S oftware T echnical C enter for Apps in CSC Cloud

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  1. CSC-mSTC:Mobile Software Technical Center for Apps in CSC Cloud Thibaut de Sany Marc Durieux Vincent Van Mol Grégory Provost 1

  2. AGENDA NOMINATION OVERVIEW CONTEXT CSC-mSTCSOLUTION OVERVIEW CSC-mSTCIMPORTANT MODULES INNOVATION EXECUTION EXCELLENCE RESULTS ADDITIONAL INFORMATION CANDIDATURE SUMMARY (Quick Read) WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD APP SCREENSHOTS QUESTIONS & ANSWERS 2 LEF ONLY – DO NOT DISTRIBUTE

  3. NOMINATION OVERVIEW • CLIENT • BRIC (Brussels Regional Informatics Center) • BRIC is the Brussels Region’s ICT Agency (http://www.bric.irisnet.be/start-1-en?set_language=en) • ACHIEVEMENT • BRIC had no mobile competencies • CSC assisted BRIC to develop its mobile vision and strategy thanks to our CSC-mSTCArchitecture in the Cloud • solution • Based on CSC-mSTC, BRIC has delivered 2 ATAWAD (Anytime Anywhere Any device) mobile appsin a • couple of weeks: • FixMyStreet • Application Regionale Mobile • Citizens now expect to be able to access more and more services from their mobile devices. • To support this, CSC has developed a complete mobile solution offering that reduces time to market and supports • a « mobile first » service delivery approach. • INDUSTRY • Public Sector • More than 1 million potential users • CSC ORGANIZATION • Consulting CCT-IS (Belgium) • Europe South/West, Belgium • TEAM MEMBERS • Tatiana de Bondt / ElsBulens • Grégory Provost, Thibaut de Sany, Marc Durieux, Vincent Van Mol (Delivery Team) LEF ONLY – DO NOT DISTRIBUTE 3

  4. CONTEXT • FREEDOM WORKS BETTER: THE STC mSTCSTORY • Marc Durieux and Thibaut de Sany were discussing after work about how to improve communities and knowledge sharing. After a good Belgian • beer, they began to assemble some concepts related to their developer experience and built a STC (Software Technical Center) • proof of concept on a laptop. • A couple of weeks later, they presented the concept to the CEO of CSC Belgium(Philippe Jaeken) who quickly approved to allocate a tiny • budget to develop the solution in the Cloud • With that budget and a minimal support Thibaut and Marc were convinced that STC concept was something that could be highly valuable for • CSC. They continued to invest after their work hours time to put this extra project in place. • Vincent Van Mol (Mobile developer) and Gregory Provost (Backend/security) joined the initiative to support developments • 2011 : First internal app developed: CSC mobile TICS app running on ios, android and Blackberry platforms • 2012 : Client SPW began a project with CSC in Belgium using STC as main PaaS (Platform as a Service in the Cloud) • In // Belgian Mobile Key Service Offeringofficiallyextends STC to CSC-mSTCadding several mobile modules to STC. • 2012-2013 : Client BRIC is seduced and requests CSC to install the platform to help them building Multi devices mobile apps in a couple • of weeks • FixMyStreet V1 • ARM V1 • 03-22-2013 : CSC FR requests support of CSC BE in order to install a CSC-mSTC for Switzerlandrailwayscompany • Today: We have the opportunity to share this with CSC group. • CSC FR and CSC UK are interested in the initiative as CSC BE has even started sharing mobile templateswith CSC FR LET US TELL YOU WHAT CSC-mSTCAS DONE FOR FixMyStreet BRIC APP… LEF ONLY – DO NOT DISTRIBUTE 4

  5. CONTEXT Before CSC collaboration with client BRIC NO MOBILE COMPETENCE @BRIC MOBILE USER FRUSTRATION (C2B) After CSC collaboration with client BRIC CSC-mSTCplatform installed @BRIC industrializing mobile app delivery on multiple devices DELIVERY 65% FASTER COSTS 75% LOWER FixMyStreet V1 Application Regionale Mobile V1 FixMyStreet V2 Application Regionale Mobile V2 USER SATISFACTION Apps evaluated > 4/5 on App Stores LEF ONLY – DO NOT DISTRIBUTE 5

  6. CONTEXT • OBJECTIVE • 1) Build mobile competence at BRIC: • Setup of a CSC-mSTC* (Mobile Software Technical Center) instance to BRIC • 2) Deliver mobile apps in a fast planning • ARM and FixMyStreet apps have been delivered very efficiently. CLIENT Cirb – Cibg - Bric PERIOD 2011-2013 • ACHIEVEMENT • 1) CSC-mSTC, a development and execution architecture deployable in the Cloud, has • been setup at BRIC by CSC and has supported the client delivering apps in a few weeks • for each. • 2) CSC delivers FixMyStreet mobile app allowing citizens to report problems with regional • roads, footpaths, cycling paths and traffic lights online, on website or via Smartphone app. • ATAWAD (Anytime, Anywhere, Any device) Mobile app. • Running CSC-mSTCarchitecture delivered to BRIC. • 3) CSC transferred the skills for maintenance of CSC-mSTCarchitecture by the client SECTOR Public sector in Belgium CSC DEPARTMENT CCT-IS APPS DELIVERY 65% faster APPS COSTS 75% lower LEF ONLY – DO NOT DISTRIBUTE 6

  7. CONTEXT CSC-mSTC = CSC-STC + ALM + Multi devicesMOBILE BUILD ENGINE PROJECT TEMPLATES Mobile and Optimized Webservices MOBILE ARCHIVE STORAGE CLOUD NEW FEATURES cloneable MOBILE VERSIONING ENTERPRISE SERVERS AGILE TOOLING ENTERPRISE & MOBILE REPORTING ENGINE CLOUD MOBILE TESTING DEVICES 1500 test devices DOCUMENTATION WIKI Media Wiki CSC-mSTCcan run different Clouds and Operating Systems with no constraints Amazon, CSC Cloud… Windows Server, Mac, Unix CentOS… LEF ONLY – DO NOT DISTRIBUTE 7

  8. CSC-mSTCSOLUTION OVERVIEW Cloud Mobile Testing (6) CSC-mSTC CSC-STC ALM LEF ONLY – DO NOT DISTRIBUTE 8

  9. CSC-mSTC IMPORTANT MODULES • CSC-mSTC • A complete cloneable(in a few minutes) and modular Mobile architecture solution • environment in the Cloud • TEMPLATE REFERENCES • Native, hybrid (ATAWAD) and mobile websitesproject templates (ready to re-use) • High-quality design and best practices architecture templates runningApple, Google, BlackBerry, Symbian, Bada, • WebOS& Windows Phone environments facilitating cross-device compatible mobile app developments • Security, Utils and mobile UI libraries • SOA Mobile Web Service templates • Compressing data • As a facade in front of enterprise web services • AUTOMATED SCRIPT TESTING • 1500 physical testing devicesavailable in Perfecto Mobile Cloud and totally integrated in CSC-mSTC • Used constantly to test mobile app functionalities ensuring no regression • Script once test everywhere • As based on image and text OCR, a single script ensure test execution on different devices • Test scripts manually or automatically created in the Cloud using recording feature • Integrated in ALM monitoring tools • Fullyintegratedthanks to CSC-mSTCunique scripts • Perfecto Mobile test result files automaticallyconvertedfor integration in a single CSC-mSTCquality report dashboard. • CSC-mSTCcanrequestspecific Perfecto device or a devicematchinggivencriteriafor testing • For instance thisdeviceuuid or an Android device running operating system 2.1 or higher… • Retrystrategywhen no deviceisavailable • CSC-mSTCstore locallyvideos of remote mobile deviceappexecution • QUALITY • Quality dashboard(Sum of technical bugs, broken functionality…) sent daily to Project Managers • Apps tagged, signed and made Ready on an Archive repository for Apps Store publication (CSC-mSTC runs a MAC slave to sign ios apps) • DOCUMENTATION & TEAM NETWORKING • Centralized documentation tool giving info on a catalog of reusable libraries, project templates. • Agile methodology online tool: IceScrumoptimizing team communications LEF ONLY – DO NOT DISTRIBUTE 9

  10. INNOVATION  Solution deck available on C3 • CSC-mSTC IS INNOVATIVE • CSC-mSTC integrates transparently other Clouds (Perfecto Mobile) in a secure way (IP 2 IP security…) • A complete automated Platform • Updatable, scalable, reusable & cloneablewithin a few minutes ensuring an easy setup of multiple • environnements (dev, test, staging, production) • Scripted access to a remote Cloud integrated to CSC-mSTC giving access to 1500 real physical testing mobiles • ensuring minimal application regressions (Based on image & text OCR) • Optimize all kind of mobile developments thanks to templates (ATAWADAnytime Anywhere Any device) • Modular solution (Easier to integrate in existing customer infrastructure) • Pay as you go (Testing Cloud) • Based on Open Source Softwares • CSC-mSTCscriptisused to select either a specific or a randomdevice in the Cloud matchinggivencriteria • ATAWAD Unit testing framework developed running on all devices and integrated to CSC-mSTC • Integration and functional testing constantly executed on multiple devices and results integrated in CSC-mSTC • All mSTC-CSC SOA mobile web services communications are compressed • CSC-mSTCcan package and sign all kind of mobile appsthanks to ALM slaves (e.g. MAC server for iosplatform) • ComeswithUser Interface Design and Usabillity Testing (Mobile Eye Tracking) Guides (> 100Mb material) • FixMyStreet IS INNOVATIVE • First ATAWAD BRIC app running multiple devices from single code • Integrate BRIC GIS cartography (Urbis) features • Integrated to Social Network (Facebook) remote services for enhanced visibility and • faster adoption • Confirm a new trend in mobile, the C2B (Users are pushing organization to change) • We have acquired a deep masteringof hybrid mobile development tools • (HTML5, Cordova-Phonegap, IBM Worklight) in support of a • “develop once runs everywhere” approach CSC-mSTCis a complete (Open Source based) PaaS far outstanding expectations of a single Project LEF ONLY – DO NOT DISTRIBUTE 10

  11. INNOVATION CSC-mSTC APPS MODULES • A CSC-mSTC Template for each situation • (€€€ the more expensive) HYBRID APPS NATIVE APPS WEB APPS • Application deployed on any • platform (cross-platform) • Apps deployed on specific • platform (eco-system) Description • Internet website optimized for • Mobile devices • Cordova in front of HTML5, CSS3 • and Javascript engines • Android, iOS, Symbian, Blackberry, • Windows Phone, webOS… Main Standards • HTML combined with CSSand • Javascript • Rich user interface • Use full device functionality • App store or in-company distribution • Offline mode available Pros • Multi-platform • Regular web development languages • Shorter delivery lifecycle • No distribution approval process • (Faster go2market) • Cost – • No space required on mobile device • Multi-platform • Regular web development languages • Shorter delivery lifecycle • App store or in-company distribution • Use full device functionalities' • (Faster go2market) • Cost – as easy maintenance • Offline mode available • Less rich interface • User should create bookmark • No use of full device functionality • Offline mode NOT available • More sensitive than natives to bad • app technical design. • (Mitigated by usingCSC-mSTCtemplates) • Approval process • Specific programming language • and skills • Longer delivery lifecycle • Approval process • Cost ++ Concerns • €€€ • Factor : 40% • e.g. 3 ios,android & blackberrycosts40K • €€€ • Factor : 50% • e.g. 3 ios,android & blackberrycosts50K • €€€ • Factor : 100% • e.g. 3 ios,android & blackberrycosts 100K Effort to reach 3 platforms LEF ONLY – DO NOT DISTRIBUTE LEF ONLY – DO NOT DISTRIBUTE 11

  12. INNOVATION CSC-mSTC SECURITY MODULES • A CSC-mSTC Security module for each situation • (+++the more …) HARDWARE TOKEN SMS SOFT TOKEN • User receives code via SMS • (Registered mobile phone number) Description • Application sticked on or embedded • in SIMcardgenerates the code • Application locally stored on the • smart device generates the code • Digipass Nano • Visual Digipass Product Example • Digipass App for Mobile • +++ • OTP and e-signatures • Hardware component less • vulnerable • +++ • OTP and e-signatures • Dual Channel • DeliveryprocessthroughTelco • not secure • Exploit stolen phone Security • +++ • OTP and e-signatures • Installation procedure • No SMS communication needed • Installation procedure • Operator independant • SIM compatible device needed • Install manipulation> Convenience • Easy enrolment and use • Message delay and loss • Operator network coverageneeded • €€€ • No distribution Cost • Help Desk Cost €€€ Ditribution logistic costs Help Desk Cost • €€€ • Cost per message Cost • +++ • Applicable to all Tablets (no Telco • opeator network needed) Coverage • +++ • Not applicable to all Tablets • (Telcooperator network needed) • +++ • Not applicable to all Tablets • (Telcooperator network needed) • +++ Maturity • +++ • +++ LEF ONLY – DO NOT DISTRIBUTE 12

  13. EXECUTION EXCELLENCE #1 • EXCELLENCE • FixMyStreet (FMS) users only needs 10 seconds to submit a claim using any of FMS multichannel system. • Hundreds of professionals working with FixMyStreet have seen their working cycle time decreased up to 28% • FMS usersreport more than 200 degradationsthe first week. • Thousands of citizens using FixMyStreet every day • CSC-mSTC mobile App available on App Stores for citizens and pro users since 2012 scores more than 4/5 • We have used CSC-mSTC project templates to deliver BRIC appswithin a couple of weeks • Speeds up development of mobile project up to 65% thanks to templates ensuring public sector and citizens satisfaction accessing new • services • Decreased development costs up to 75% thanks to app templates and the testing in the Cloud layer making the opening of mobile channel a • reality for more than 1 000 000 potential users • Bonus: Solutions delivered on time with no budget overrunthanks to CSC-mSTCefficiency • BRIC has boughtseveralmobile devicesfor theiremployeesstarting a new era of internalusersrequestsCSC-mSTCcouldsatisfytoo • Thanks to CSC-mSTC efficiency, BRIC now trusts Cloud offeringrequesting other BRIC department (Java) to migrate LEF ONLY – DO NOT DISTRIBUTE 13

  14. EXECUTION EXCELLENCE #2 Sent to 15,000 CxOs in Continental Europe • FixMyStreet • The new app decreases public sector • reaction time to problems up to 28% LEF ONLY – DO NOT DISTRIBUTE 14

  15. Computer World • Belgian newspaper • equivalent EXECUTION EXCELLENCE #3 Reference ICT Newspaper in Benelux “BRIC did not have internal competencies in domain of mobile solution. Thanks to CSC CSC-mSTC Solution, mobile revolution is a reality for all EU Capital citizens” Eric Auquière • IS Head ServiceBRIC LEF ONLY – DO NOT DISTRIBUTE 15

  16. EXECUTION EXCELLENCE #4 • PUBLICATIONS • BRIC has advertised for our delivered CSC-mSTC architecture on internet : • http://blog.cibg.irisnet.be/mobile-la-strategie-du-cirb-en-region-bruxelloise-aux-rewics-2012/ • DataNews Success Story. (Author: Frederique Jacobs) • CSC Premium Success Story written (Author: Bo Jones) • An enhanced version (v2) will be delivered in 2013 and 2014. Brigitte Grouwels, minister of informatics in Brussels has decided based on • FixMyStreet V1 delivery on time success to assign a big budget to FixMyStreet V.2 • http://www.brigittegrouwels.com/?niv=3&subniv=5&paginaid=68&artikelid=908 • http://www.cirb.irisnet.be/documents/communiques-de-presse/2012/construire-des-ponts-numeriques-entre-les-citoyens-les-entreprises-et-le-gouvernement • Won CSC Regional awards, candidature for Devoxx international event 2013… • Mobile projects FixMyStreet, Vanlanschot, Contacts Synchroniser, Timecard system are based on CSC-mSTC experience LEF ONLY – DO NOT DISTRIBUTE 16

  17. RESULTS ( Before / After ) CITIZEN CSC CUSTOMER • BEFORE • Proven CSC-mSTC Solution used for internal • projects like Mobile Timecard System but never • for clients • BEFORE • Lack of responsiveness to citizen requests • of degradation fix • No follow-up of citizens’ telephone calls • BEFORE CSC EXPERIENCE • No Experience with industrial mobile • developments • Tedious manual processing • AFTER (SITUATION TODAY) • CSC-mSTC base project sold to client: SPW • (Service Public Wallonie), BRIC… • CSC-mSTC technology is in the pipe for new • customersDE LIJN , NATO contracts. And in • collaboration with CSC France CSC-mSTCwill • beproposed to SBB Switzerlandrailways • company. • Thanks to FixMyStreet CSC has won • FixMyStreet V2, ARM V2 with augmented • reality) and Irisnet2 Project in collaboration with • Mobistar& France Telecom • Microsoft&Java communities + foreign CSC • divisions are supporting the initiative • A new extension of 1 year signed with BRIC • Another CSC team atBRIC isdelivering • solution using CSC-STC Java Modules • AFTER (SITUATION TODAY) • MultiChannel(Web, Mobile, SMS…) • 10 seconds needed to submit a claim • Constant automated message Exchanges • (mails, sms) between public sector and report • creator • Portal offering global usage statistics • FMS Report fixes speed up to 28% • AFTER (SITUATION TODAY) • A full team (6 internals) of experienced people • Fully automated mobile buildchain Integrated • & dematerialized architecture (1500 mobile • devices in the Clouds) • Pay for resources based on usage • Reusable mobile projecttemplates ATAWAD • approach • CSC is now recognized as Regional gov’s • privileged partner to develop mobile business • and services. (Thanks to FixMyStreet V1 app): • http://www.brigittegrouwels.com/?niv=3 LEF ONLY – DO NOT DISTRIBUTE 17

  18. RESULTS (Indicators) INDICATORS • BEFORE • Time to complete a new mobile development • 100% of a budget • CSC team staffed at BRIC • 0 FTE • Re-usability • No generic framework • Mobile Project Department Budget • 0K in 2010 • “BRIC representative responsible for project: • “We have decided to renewour collaboration with CSC for 1 year. • It isstrategic for BRIC to build solutions based on a stable environmentdelivering the mostinnovative mobile solutions likeCSC-mSTC Multi devices compatible augmentedreality module with a warranty on quality and delivery" • AFTER • Time to complete a new mobile development • Development time decreased by 75% thanks to CSC delivered • mobile project templates and CSC-mSTC solution • Costreduction • CSC team staffed at BRIC • Up to 5 FTE in a team of 25 people (=20%) • Re-usability • Re-usable generic ATAWAD mobile framework using a lot of • enhancing features delivered by CSC-mSTC • Mobile Project Department Budget • Presencein 2011, doubled in 2012, much more in 2013 Eric Auquière • IS Head ServiceBRIC LEF ONLY – DO NOT DISTRIBUTE 18

  19. ADDITIONAL INFORMATION • OTHER INTERNET PUBLICATIONS • NEWSPAPER L’ECHO: http://www.lecho.be/actualite/economie_politique_belgique/Un_trou_a_Bruxelles_Fix_My_Street.9168666- • 3157.art • WEBSITE CIRB-CIBG: http://www.cirb.irisnet.be/documents/presse/le-cirb-teste-ses-applis-mobiles-dans-le-Cloud-datanews-07-09- • 2012/at_download/file • REUSABLE • Supported by Belgian Key Service Offering Mobile, we have • built an advanced and dynamic indicative pricing sheet • made available on demand • at: https://c3.csc.com/docs/DOC-312694 with pricing sections • for: • Development • Architecture • Change Management • Business Intelligence • CRM • Infrastructure • Material & Licenses • NETWORKING • We extended our networks in the domain of mobile testing • in the Cloud providers: eggplant, device anywhere and • perfecto mobile. • Our networking impactspositivelyoursolution but our • indicative pricingsheetreference document as well. • Proactive relations withDavid Hernie (MS-Evangelist) working • at Microsoft for Windows Pro 8 integration LEF ONLY – DO NOT DISTRIBUTE 19

  20. CANDIDATURE SUMMARY Candidature summary LEF ONLY – DO NOT DISTRIBUTE 20

  21. WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD INNOVATION (1) CSC-mSTC: A unique comprehensivedevelopment and Agile execution mobile platform as a service (PaaS) • MOBILE DEVELOPMENT • A whole set of mobile tools and best practices • CSC team supportingcustomer in change management and in the • setup of a mobile department@BRIC • Integratedwithprivate GIS system using open source client • Provides a set of reusable's • APPS • Native app templates (iOS, Android, Blackberry…) • Hybrid app templates (ATAWAD) • Single source code running all devices • Mobile websites templates (Responsive design) • Mobile SOAcompressingwebservices • LIBS • Sms &Software authentication library • Lot of optimization libraries: • Fully Multilanguage management • Fully Multithreaded and asynchronous templates • Geolocation type converters • Hybridapplogging • Animation Library, Multi devicesStorage API… • Easy native bridging lib for hybrid apps • (To access native functions from an hybrid app) • TESTING • A completeTestingPaaS • Automated and Continuous multi device mobile testing solution • Atomic testing (Unit tests) • Integration / Functional testing thanks to 1500 <> mobile • real devices available in CSC-mSTC • Script once test everywhere • Script to select a device in the Cloud based • on given criteria's (e.g. an android device with a • screen larger than 320x200, an ios with version >= 5) • Thanks to this script, we can avoid the • extra costs of test device reservation and hour contraints. • Mobile testing solution based on text and img OCR • Mobile testing results fully integrated with Open Source ALM • engines (like Jenkins) thanks to a mapper script • Framework developed to automatically unit test hybrid • mobile apps • PaaSsolution to write test scripts or automatically • record them based on user actions • All testing results consolidated in a single quality dashboard • Comeswith mobile design and usabilitytesting guides • (> 100Mb of material) LEF ONLY – DO NOT DISTRIBUTE 21

  22. WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD INNOVATION (2) CSC-mSTC: A unique comprehensivedevelopment and Agile execution mobile platform as a service (PaaS) • CLOUD • As a service approach • Fast environnement setup (dev, test, staging, production) • Access Anywhere • Cloneableand elastic in a few minutes • Pay as you go • IP to IP secured & Encrypted communications (https…) • Modular: a customer could decide to install only a few • features of CSC-mSTC or the whole solution. • Only using open source software except mobile testing • in the Cloud (0.67$ / hour of usage. Tiny cost can be integrated in the • global offering) • Can run on differentClouds • EC2, CSC Cloud… • COMMUNICATIONS • Performance features • All communication packets send/received by mobiles are • compressed by the SOA webservices layer speeding up the • whole mobile app and reducing the final user data • communication costs • The wholemobile app transition communication system has been • made asynchronous and more efficient by developing a • single reusablelibrary • INDICATIVE PRICING SHEET • A mobile solution sales support tool • An indicative pricing sheet has been developed to forecast project costs: https://c3.csc.com/docs/DOC-312694 based on elements like: • development tasks, architecture, Change Management, Business Intelligence, CRM, Infrastructure, Material & Licences, Clouds. • Migration tasks / costs (platform2another one (e.g. ios to android) or smartphone2tablet & opposite) • Each variable of the indicative pricing sheet is documented making it usable even by inexperienced users. LEF ONLY – DO NOT DISTRIBUTE 22

  23. WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD EXECUTION EXCELLENCE CSC-mSTC: How to ensurecustomer satisfaction reaching gold • PERFORMANCE • Performance support • Centralized Agile methodology tool ensuring repeatable processes • that connect long-term planning with daily execution and • team performance follow-up (Teams working with CSC-mSTC have • Higher Velocity) • FixMyStreet (FMS) users only needs 10 seconds to submit • a claim using any of FMS multichannel system. FMS pro users • can now close reports 28% faster. • FMS usersreport more than 200 degradationsthe first week. • BUDGET / PLANNING • Outstanding • Budget underrun at client satisfaction • Planning respecteddelivering on time • Citizenscaneasily report and followsdegradationstheyreport • Professional users are fixing degradations 28% fasterthanbefore! • GROWTH • Unstoppableneeds to grow • CSC Team assigned customer side using CSC-mSTC increased • by 150% in 2012-2013 fiscal year • Number of FMS app users can growth up to 1000000 users • thanks to elastic architecture in the Cloud • Thanks to constantly updated libs and project references, • mobile apps are delivered faster keeping same • level of quality (65% faster) • Thanks to project templates, Hybrid Mobile development • costs decreased up to 75% • BUZZ • Client under the spotlight for sure • 26 of March, an new event is organized in Brussels to promote • FixMyStreet solution • CSC has been publicly rewarded by BRIC during their mobile • Uprising event. It positively impacts the CSC group reputation. • Multiple publications (Awards, articles…) • 2X in Premium (Second article in the next weeks) • Datanews, Internet websites (accessible googeling) • Customer publishes testimonials LEF ONLY – DO NOT DISTRIBUTE 23

  24. WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD RESULTS (1) CSC-mSTC: Outstandingplatforminspiring to join • EVALUATION • BRIC final user recognition • Final users have evaluated our CSC-mSTC apps > 4/5 on app stores • CSC team has been evaluated maximum score by BRIC ! • CUSTOMER RETURN • BRIC Longtermrelationship • Outstanding • Nowbig institutions are joiningFixMyStreet app initiative: • STIB, Vivaqua, … • VISIBILITY • Client and CSC under the spotlight • Politically supported and visible • Minister ICT Grouwels provides budget to start FixMyStreet • Solution (Based on CSC-mSTC) • BRIC is now an example for the other Belgian regions, other • instances can join the initiative (Sharing) • Won CSC President’s awards in 2012 • STC solution iscandidate for Devoxx2013 event • (http://www.devoxx.com/display/UK13/Home) • CONTRACT • CSC-mSTC Efficient leverageeffect • New opportunity: • In collaboration with CSC France, CSC-mSTCwill • beproposed to SBB Switzerlandrailwayscompany. • New prospects: • DE LIJN, SNCB, NATO… • Renewed contracts: • CSC is trusted advisor and strategic partner • In the development of mobile apps in Bxl Region. • Contract extension of 1 year. • New BRIC requirements: ‘Hybrid Augmented Reality’. • For sure a good candidate for a new module • Leverage through Irisnet • (Telecom project of Bxl as Smart City) LEF ONLY – DO NOT DISTRIBUTE 24

  25. WHY THIS ACHIEVEMENT SHOULD RECEIVE THE AWARD RESULTS (2) CSC-mSTC: Outstandingplatforminspiring to join • INTERNAL • Global interest • CSC France request us to share our mobile source code • developed on CSC-mSTC (Benjamin Amsaleg & Habib • Achkar) • CSC-mSTC instance of CSC BE is internally used by • different CSC Communities to share best practices or even • organize their activities like KSS or trainings • A real Leverage opportunity as CSC BE is ready to train • other CSC divisions • CSC UK request us for CSC-mSTC solution deck • (Simon Beniston) • REUSABLES • Strongreusableand shareablesolution • MobilePricing sheet for indicative estimates avoiding overrun! • Mobile testingin the Cloud report integrator scripttransforming • Cloud testingreports to ALM understandable. • Mobile testingin the Cloud deviceselector script. Used to select an • availabledevicematchingcriteria(>> Thanks to this, wecanmake • use of public Cloud: cost --) • Business independant solution applicable in all kind of industry • with minimal restriction (Government Services, Manufacturing, • Defense, Citizen Services sectors…) • Lot of efficient projecttemplates and libraries making good deliveries: • Project templates, testing scripts, Qualityreview, UsabilityGuides • SHARING • Our goal, sharing solution at the highest CSC level • Pan European shared solution (CSC France, UK are aware • About CSC-mSTC) • Sharing best practices of Belgian Mobile Offering • eliminating complexity, duplication and ensuring delivery • and quality on time • Fast learning curve: • Any people can learn CSC-mSTC basics within • short time • STORY • Efficient deliveriesimpactingcustomer business • Born from 2 motivated CSC Belgium consultants • Thibaut de Sany & Marc Durieux • Supported by CSC BE Management and developers • Driven by innovation, they have delivered an outstanding efficient • platformgivingwork to lot of people. LEF ONLY – DO NOT DISTRIBUTE 25

  26. WEBSITE SCREENSHOTS • ENTERPRISE APPLICATION • http://profms.irisnet.be • or • http://FixMyStreet.irisnet.be LEF ONLY – DO NOT DISTRIBUTE 26

  27. WEBSITE SCREENSHOTS ENTERPRISE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 27

  28. WEBSITE SCREENSHOTS ENTERPRISE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 28

  29. WEBSITE SCREENSHOTS ENTERPRISE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 29

  30. WEBSITE SCREENSHOTS ENTERPRISE APPLICATION1 LEF ONLY – DO NOT DISTRIBUTE 30

  31. APP SCREENSHOTS MOBILE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 31

  32. APP SCREENSHOTS MOBILE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 32

  33. APP SCREENSHOTS MOBILE APPLICATION LEF ONLY – DO NOT DISTRIBUTE 33

  34. PRICING SHEET SCREENSHOTS PRICING SHEET OVERVIEW A few criteria (~200 rows of criteria) LEF ONLY – DO NOT DISTRIBUTE 34

  35. PRICING SHEET SCREENSHOTS PRICING SHEET OVERVIEW A few criteria (~200 rows of criteria) LEF ONLY – DO NOT DISTRIBUTE 35

  36. QUESTIONS AND ANSWERS LEF ONLY – DO NOT DISTRIBUTE 36

  37. THANK YOU Mobile Offering Belgium Supported by Belgian KSO Mobile https://c3.csc.com/groups/phonegap Download Presentation

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