BRINGING YOURSELF TO WORK: THE MISSION-DRIVEN EMPLOYEE OF A MISSION-DRIVEN ORGANIZATION

1. BRINGING YOURSELF TO WORK: THE MISSION-DRIVEN EMPLOYEE OF A MISSION-DRIVEN ORGANIZATION

2. Why? • This initiative is driven by belief that thoughtful, intentional integration of the individual employee’s personal mission into the organization’s mission produces a culture supportive of meaningful, motivated, high-quality workdays and careers. • Life’s too short and the days are too long.

3. Why Else? “Crisis” is in our company name! • Resiliency Factor: Involvement in Crisis Response is more “calling” than “vocation”. • Crisis Response is as much about who you are and why you do it as what you can do. • Crises magnify the presence of small weaknesses. Focus on the Mission unites. • You can’t fake compassion.

4. CCN Mission Statement(s) • Individual -- CCN is called to make a positive difference in the lives of those impacted by tragedy through the delivery of psychological first aid. • Organizational -- CCN serves to provide its customers with a strategic benefit as they facilitate individual and organizational resiliency after tragedy. • Unofficial – We do the right thing and it’s good for business. We can do well at doing good. • Proven Trusted Partner

5. Underlying Principles • Servant Leadership • Rather than construct your company upon people; view your company as the scaffold from which you build your people. • Mission integration must be intentional and perpetual. • Systems Theory

6. Leadership Questions • “How can I help you bring yourself to work?” • “How can I help you integrate your personal mission (what you have most passion about) into your involvement in pursuit of CCN’s organizational mission?” • “How can I help prepare you for your next job (hoping it’s with us!)?”

7. Hiring Mission-Driven People • Buy - In from Managers • Hire the whole person • Look for “core” strength • Share our culture, ask regarding fit, and pose the mission-integration question • “How will you as an accountant make a positive difference in the lives of those impacted by tragedy/provide a strategic benefit for our customers?”

8. A Mission-driven Leadership Team • Emphasize servant-leadership status and skill-building • “Moment for Mission” kicks off each monthly Leadership Team meeting • Consistent distribution of mission/leadership resources • Consistent emphasis upon Systems Theory impact from Leaders to Staff to Specialists to Customers/Impacted Employees

9. Action Steps • Annual “Mission Planning” Meetings for all staff 1:1 with the CCN President • “Make sure we connect R2P” – intentional emphasis upon attendance/presentation at clinical conferences • “Support our team during tough times” – coordinated a pink tee shirt sale and photos when a co-worker received cancer treatment • “Help every employee feel like an owner” – led development of a gain-share program • “Make certain nothing falls through the cracks” – active role in our Quality committee • “Learn leadership skills when everybody else is freakin’ out” – included in airline disaster specialty team and given reading list • “Include hospitality in Proven Trusted Partner” – responsible for customer visit hospitality and monthly staff birthday potlucks • “Make sure we don’t forget where we came from” – active in “CCN Museum” committee

10. Moment for Mission in monthly All-Staff Meetings • Mission integration • Teamwork • Focus • Integrity in Character • Initiative • Charisma • Peace-making • Assertiveness • Perpetual learning • Customer Service • Stewardship • Around the Table

11. “Big Picture” Focus • “Get ém close enough to smell the gunpowder” • PFA psycho-education • Tell the stories • Increase understanding of the customer perspective • HPSU! • Customer tours to engage as many staff as available • As fiscally wise, include in customer trade shows • Invite as listeners to CCN webinars and speaking engagements • Distribution of newsletters/journals from stakeholder industries/professions • Increase understanding of the entire CIR process • Ops meetings • Intentional task “cross-pollination” • “Job Shadow” initiative

12. Thought for the Day • "To be humble is to think about your self less, not to think less about yourself." – Unknown (It looks like Unknown thought enough of her/himself to not worry about who got the credit for the quote. Nice!) • “We are dedicated to quality. Quality is a matter of truth. When we talk about quality, we are talking about quality of product and service. But we are also talking about the quality of our relationships and the quality of our communications and the quality of our promises to each other. And so, it is reasonable to think about quality in terms of truth and integrity.” Max De Pree Former CEO of Herman Miller (Sounds like a proven, trusted partner to me! Let’s keep these wise words in mind today as we communicate and keep promises to each other, customers, and Specialists.)

13. Thought for the Day • "Even in the worst of situations, on the most uneven playing field, countless people make good decisions, hold themselves accountable, and achieve their goals." Rich DeVos • “Tough times don't build character, they reveal it." • People are Givers or Takers. Be a Giver. Leave your campsite BETTER than you found it.

14. Outcomes • Self-report of job satisfaction and sense of reward • Leaders report increased awareness of needing to lead • Minimal staff turnover in spite of high-stress responsibilities • Anecdotal reports from customers, Specialists, and partners • Bottom Line Question – improved service to individual and organizational customers (?!)

15. Thought for the Day • Two quotes to challenge us to look beyond the obvious to deeper meaning beyond: A glass window stands before us. We raise our eyes and see the glass: we note its quality, and observe its defects; we speculate on its composition. Or we look straight through it on the great prospect of land and sea and sky beyond. Benjamin B. Warfield Earth is crammed with heaven, And every common bush afire with God; But only he who sees takes off his shoes; The rest sit round it and pluck blackberries.   Elizabeth Barrett Browning