Dennis Livy Linda Shine Emily Daniel

1. No.1 Dennis Livy Linda Shine Emily Daniel

2. OUTLINE Introduction to Wegmans Human resource Department Meat Department Produce Department Departments of Wegmans Ordering Department Quality Department Inventory Department Differentiation strategy Questions about this case

3. 1.Introduction to Wegmans

4. 1.Introduction to Wegmans • 100,000 square feet • 25 to 30 checkout lanes • 500 to 600 employees

5. 1.Introduction to Wegmans • fresh production, breads and other baked goods, fresh seafood, meat, deli and imported cheeses, international food, flower shop and household goods.

6. 1.Introduction to Wegmans NIELSEN STUDY / 2012

7. 2.Departments of Wegmans Produce Department Human resource Department Meat Department Quality Department Inventory Department Ordering Department

8. -Produce Department

9. -Meat Department

10. -Inventory Department

11. -Human resource Department

12. -Quality Department

13. -Ordering Department

14. 3.Differentiation strategy Meals-to-go Food experts Information kiosks Delicious and healthy eating, healthy living

15. -Meals-to-go Meals-to-go has also attracted the attention of many consumers. You can even call ahead ordering and pay the bill, and then, parking in the designated area, someone would send the meals to you there.

16. - Delicious and healthy eating, healthy living • A "home meal replacement" concept, that is providing consumers with healthy and delicious prepared foods. • Health experience card

17. -Information kiosks • From the summer of 2010, customer can enjoy a more comprehensive food information services in Wegmans. All information about this product.

18. -Food experts • Wegmans also has "food expert", they arrange some food experts in the stores. • They can teach customer how to do a delicious and healthy meal.

19. 4.Questions about this case

20. Q1: How do customers judge the quality of a supermarket? Financial -3 billion annual sales -invest $ 7,000 to train each new employee • Customer satisfaction • - good product quality • -replacement or refund • food expert • good interaction • -Information kiosks

21. Q1: How do customers judge the quality of a supermarket? Learning and growth -Well trained employee -meat university -Willing to spend money on training employees Internal processes -provide a good purchasing environment - produce system -inventory & ordering management

22. Q2: Indicate how and why each of these factors is important to the successful operation of a supermarket Forecasting Location Inventory management Layout of the store Scheduling Customer satisfaction Capacity planning

23. 6 7 5 Inventory management Forecasting Scheduling 2 Layout of the store Supplier Supplier Supplier Supplier 1 Customer satisfaction 4 3 Capacity planning Location

24. Q3: What are some of the ways Wegmans use technology to gain an edge over its competition?

25. Operations Management We are No.1