Dealer Owned Maintenance

1. Dealer Owned Maintenance

2. You send the manufacturer all of your money and they keep the entire unused portion. • On a national level approximately 35% of all maintenance dollars are actually claimed. • The manufacturer’s maintenance program allows your customers to use their maintenance program at your competitors’ dealerships. • When selling their program, if the customer does come back to your dealership, you get the “privilege” of doing the maintenance work at cost! Does this sound fair???

3. The dealer controls the money. The dealer customizes the program and coverages. The dealer decides the costs. Only your dealership can do the service work.

4. The money never leaves your dealership! Your customers can use your Service Department only! You design the programs and coverages! You keep all of the unclaimed dollars (Profits)! You decide what your Service Department will Profit! Our software handles all necessary accounting! Our Customers Retention Program e-mails each of your customers service reminders between visits.

5. Nonsynthetic Oil Reimbursement Amounts * $25 per Oil Change $15/per Tire Rotation 3-Year Program 3 Oil Changes per year 1 Tire Rotation per year Reserve Set -up Amounts * 35% Loss Ratio (National Average) Oil Change Reserve = $25 x 9 = $225 Tire Rotation Reserve = $15 x 3 = $45 Total Net Reserve = $270 *Sample Information

6. Projected Profits through the Maintenance Program * 25 Per Month: $ 270Net Reserve x 65%Underwriting Profit $ 175.50 x 300 Total sales after 1 year $52,650 per year or $263,250 every 5 Years 50 Per Month: $ 270 Net Reserve x 65%Underwriting Profit $ 175.50 x 600 Total sales after 1 year $105,300 per year or $526,500 every 5 Years 100 Per Month: $ 270 Net Reserve x 65%Underwriting Profit $ 175.50 x 1200 Total sales after 1 year $210,600 per year or $1,053,000 every 5 Years *Sample Information

8. The service report allows you to view detailed information on each service claim, including any “Customer Pay” generated at that time of service by customer, brand, or service writer. This allows you to monitor the customer’s driving habits, as well as monitor your service writers’ ability to upsell.

9. Allows you to view detailed information for each customer that purchased a Value Care policy • Allows you to track your e-mail capture rate

10. Allows you to view: • Net Reserve • Potential Claimed • Total Claimed • Earned Reserve • Unearned Reserve • Loss Ratio

11. Allows you to view the Detailed or Summary of “Money Due” to your Service Department - no R.O.’s, no additional paperwork, no effort. All of your accounting is done with the simple click of a mouse!

12. Service Retention Reports monitor service retention by customer, brand and time.

13. The override report documents every nonqualifiedinterval that was claimed and who gave it away.

14. View any or all customers that financed a vehicle that the Value Care policy was purchased for in the lienholder report.

15. The e-mail report tracks a detailed number of “Service Notification” e-mails and e-mail blasts that are sent out to your customers. It also tracks those who choose to “opt out” of receiving e-mails.

16. Features Each customer e-mail is personalized for the selling dealer 3 Service Reminders between service intervals Automated e-mail alerts for any non-satisfied customers Mass e-mail campaigns customized and targeted by the dealership

17. The Value Care Retention Cycle . . . For Life!