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Consumer complaints

Consumer complaints. Resolving differences between buyers and sellers. If you are dissatisfied with your purchase; you need to keep the following items: Copy of receipts Names of people you spoke to Dates of attempted repairs Copies of letters you write Fees you had to pay.

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Consumer complaints

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  1. Consumer complaints

  2. Resolving differences between buyers and sellers If you are dissatisfied with your purchase; you need to keep the following items: • Copy of receipts • Names of people you spoke to • Dates of attempted repairs • Copies of letters you write • Fees you had to pay

  3. 5 Ways to resolve complaints • Return to the place of purchase • Contact company headquarters • Check with the consumers resources handbook or internet to get their address • Consumer agency assistance • Dispute Resolution • Mediation – The attempt by a neutral third party to resolve a conflict between a customer and a business through negotiation • Arbitration – a process whereby a conflict between a customer and a business is resolved by an impartial third party.

  4. Legal Options for Consumers • Small Claims Court • A court that deals with legal disputes that involve amounts below a certain limit. • Amounts vary by state ($500-$10,000) • Cases usually does not involve lawyers or jurors • Judges decision is final • Class Action Suit • A legal action on the behalf of all the people who have suffered the same injustice.

  5. Sample Complaint Letter

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