1 / 34

Community Capacity Building Program

Community Capacity Building Program. Interpersonal Communications. Agenda . Icebreaker Welcome and Overview Communication Process Types of Communication Verbal Non-verbal Listening Factors Influencing Communication Parking Lot Discussion/Evaluation.

rune
Télécharger la présentation

Community Capacity Building Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Community Capacity Building Program Interpersonal Communications

  2. Agenda • Icebreaker • Welcome and Overview • Communication Process • Types of Communication • Verbal • Non-verbal • Listening • Factors Influencing Communication • Parking Lot • Discussion/Evaluation

  3. Interpersonal Communications Skills Exercise 1 • Pair participants with someone they don’t know, if possible • Take five minutes to interview each other to learn enough to introduce your partner to the group • Each person introduces their partner to the group

  4. Interpersonal Communication Skills • What is communication? • A process in which a person, through language,signs and symbols, conveys a message to another person • Comprised of • Sender • Message • Channel • Receiver • Feedback • Barriers

  5. Interpersonal Communication Skills • Sender • Language and how you use it • Credibility • Knowledge of content, audience and context • Experience, attitudes and values • Message • Written – words, sentences, paragraphs • Oral – use of voice – tone and pitch • Non-verbal – gestures, facial expressions, eye contact, environment (office set up)

  6. Interpersonal Communication Skills • Channel • Verbal – face to face meetings, telephone, video • Written – reports, letters • Receiver • Abilities • Attitudes • Experience • Feedback • Receiver responds in some way • Sender can evaluate effectiveness of message

  7. Interpersonal Communication Skills • Barriers • Inappropriate medium or channel • Incorrect grammar, inflammatory words, words that conflict with body language • Technical jargon • Noise • Can occur at any stage • Can be interference from various sources – radio, chatter, etc.

  8. Interpersonal Communication Skills - Exercise 2 • Discuss barriers to communication process • Brainstorm and discuss some barriers in your workplace or volunteer group

  9. Interpersonal Communication Skills - Exercise 3 Identify strategies to deal with common communication problems

  10. Types of Communication • Verbal • Non-verbal • Listening

  11. Types of Communication - Exercise 4 • How we communicate • Role Play

  12. How we communicate • Verbal – 7% • Quality and tone of voice – 38% • Visual (non-verbal) – 55%

  13. Verbal Communication • Speech • Range • Pitch • Volume • Enunciation • Pronunciation • Infliction • Tone

  14. Non-verbal communication • Body language • Written communication

  15. Non-verbal communication • Appearance/Image • Environment

  16. Interpreting Non-verbal Behaviour Exercise 5 • Discover what you know about non-verbal language • Think about some non-verbal behaviours that have not been discussed

  17. Listening - Exercise 6 • Complete the listening skills exercise • Rate your listening skills

  18. Types of Listening • Pseudo • Listen to meet some other need • Make people think you are interested • Keep alert to see if you are being rejected • Get some time before your next comment • Pretend to be listening to be polite • Natural to be pseudo listening some times

  19. Types of Listening • Active • Listen without barriers (time, emotional) • Listen to the entire message by focusing on verbal and non-verbal message • Listen using your non-verbal communication skills • Listen to the person without interrupting, judging or arguing • Clarify and ask questions or paraphrase

  20. Improving Listening through Feedback • Paraphrasing • Perception checking • Describing behaviour • Making “I” statements

  21. Paraphrasing • Tests your understanding of communicator’s message • Allows communicator to clarify a misunderstanding • Provides climate where communicator can feel understood • Provides communicator with sense that what they are saying is important

  22. Perception Checking • Describe other's feelings or behavior • Indicates to person that you want to understand their feelings • State interpretation of behavior • Ask if interpretations are accurate

  23. Describing Behaviour • State what has been observed • Does not judge behaviour • Use it to indicate negative behaviour • Provides non-threatening opening to further communication

  24. Making “I” Statements • Use when you want to explain your feelings • Use to reduce level of tension in conflict situation

  25. Making “I” Statements • How to make an I statement • When (description of behaviour, not person), • I feel (description of the feeling, • Because (tangible or real effect) or how about if (suggestion for change) pushes speaker to define what disturbs him/her

  26. Paraphrasing - Exercise 7 • Discuss some ways to provide feedback through paraphrasing • Discuss the exercises in manual

  27. Giving and Receiving FeedbackExercise 8 • Assign groups • Write your responses • Share responses with group • Select one response to share with large group

  28. Ways We CommunicatePublic Speaking - Exercise 9 • Discuss public speaking fears • Discuss some strategies to improve public speaking fears

  29. Ways We Communicate • Speeches • Presentations • Correspondence/office communication • Telephone • Voice mail • Email • Websites • Blogs • Others?

  30. Email Practices - Exercise 10 • Discuss advantages and disadvantages of email

  31. Factors Influencing Effective Communication • Special needs/accessibility • Environment/setting • Literacy skills • Cultural factors • Email etiquette • Tone • Respect and appropriateness • Gender neutrality • Jargon • Others

  32. Communication Blockers • Responses that can block effective communication • Evaluation response • Advise giving response • Topping response • Diagnosing, psychoanalytic response • Prying-questioning response

  33. Conclusion and Evaluation • Review objectives • Review any additional expectations • Review Parking Lot • Point out Certificates of Participation • Complete evaluation • Thank you! Community Capacity Building Program www.intrd.gov.nl.ca/intrd/regionaldev/capacitybuilding.html

More Related