Dealing with Entitlement in the Workplace

Dealing with Entitlement in the Workplace SamyChong @Rogers.com Certified Master Coach. Speaker. Author. www.CorporatePhilosopher.com (416) 347 2814

Handsome Boy…

Yes, those are Marijuana plants…

THANK YOU!!!!

Dealing with Entitlement in the Workplace • My Presentation • The Generation Gap • How do we widen the Gap? • Some solutions • Answer the group’s challenges • Your questions

Corporate Philosopher Inc. • “This so called ‘Generation Gap’ is just a conversation we haven’t taken the time to have yet.” • ~Olivia McIvor

Corporate Philosopher Inc. • “Young people today have no respect for authority, for their elders, or for the traditions of the past. • They are lazy and unwilling to work hard causing no end to worry about the future.”

Corporate Philosopher Inc. • It is not age differences that create a divide but our judgmentsabout each other.

Corporate Philosopher Inc. • The Changing of Words • COMPANY LOYALTY • Work Ethic • Social Skills • Technology

Corporate Philosopher Inc. • How Do We Widen the Gap? • We don’t understand them; we use what would motivate us to try to motivate them. • “If you are a hammer; everything is a nail!”

Corporate Philosopher Inc. • How Do We Widen the Gap? • We don’t like changes – especially changes in ourselves. • Yet we expect others to change. • Change is inevitable. We can’t change anyone else. By changing ourselves, we begin to change those around us. • “Be the Change you want to see in the world!” Gandhi

Corporate Philosopher Inc. • How Do We Widen the Gap? • Each generation does better than the one before it. • The next generation will not go through the suffering we did, just like we did not go through the suffering our parents did. • Acceptance is the antidote – you don’t have to agree.

Corporate Philosopher Inc. • How Do We Widen the Gap? • As a leader, your job is to teach others to fish, not to give them the fish. • It is easier to give them the answers. • ‘I will do it myself,’ or ‘No one can do that better than me.’

Corporate Philosopher Inc. • Some Solutions • Shift our attitude and judgment -- what we resist persists.

Corporate Philosopher Inc. • Some Solutions • Shift our attitude and judgment -- what we resist persists. • What can I learn from them? • “Servant Leadership” principles from the restaurant business • Your attitude and judgment stop you from progress and are part of the problem.

Corporate Philosopher Inc. • Some Solutions • Enormous growth in the field of human potential and development

Corporate Philosopher Inc. • Some Solutions • Enormous growth in the field of human potential and development • Many tools available to assist: • The 7 Habits of Highly Effective People by Stephen R. Covey • Team Coaching International (http://www.teamcoachinginternational.com) • Productivity and Positivity • Leadership books and Internet resources • Accountability – Who will do what? By when? • Coaching resources

Corporate Philosopher Inc. • Some Solutions • Learning to speak our truth • Once you tolerate a deficiency, over time, it becomes a habit and a culture • Examples: lateness, dress code, complaints about being underpaid

Corporate Philosopher Inc. • Some Solutions • You are either part of the problem or part of the solution -- never both!

Corporate Philosopher Inc. • Some Solutions • You are either part of the problem or part of the solution -- never both! • If you bring me a problem, I need you to think of 3 solutions first!

Corporate Philosopher Inc. • Some Solutions • You are either part of the problem or part of the solution -- never both! • If you bring me a problem, I need you to think of 3 solutions first! • The challenge of not enough money • Quantify - how much do they want? Challenge them on how they can add value so you will want to pay double. • Show them what you need to get there – together, go find the solution

Corporate Philosopher Inc. • Some Solutions • Administer a 360 report for you and your leadership team • Requires safety • 3 simple questions: • What would you like me to stop doing? • What would you like me to start doing? • What would you like me to continue doing?

Corporate Philosopher Inc. • The Group’s Sample Challenge #1 • “Staff are unhappy with any amount of salary increase because they feel they are worth more, but take constructive criticism as an insult.”

Corporate Philosopher Inc. • The Group’s Sample Challenge #1 • “Staff are unhappy with any amount of salary increase because they feel they are worth more, but take constructive criticism as an insult.” • Quantify and “double down.” • Find 3-4 solutions that will increase revenue and/or productivity together. • Ask powerful questions – “What would it take for you not to react and feel criticized?” • Rule of thumb – 5 positives for every 1 negative

Corporate Philosopher Inc. • The Group’s Sample Challenge #2 • “Staff consider year-end bonus as part of their annual income and complain about any amount they receive.”

Corporate Philosopher Inc. • The Group’s Sample Challenge #2 • “Staff consider year-end bonus as part of their annual income and complain about any amount they receive.” • Change your attitude – What is the formula they would like? • Give them a voice -- encourage them to help solve the challenges. • Requires us to be transparent in our financial affairs and overcome fear of letting them see the bottom line.

Corporate Philosopher Inc.SamyChong@rogers.com • I still firmly believe in the Capitalist System. • The question becomes – how do I become a Capitalist with a conscience?

Corporate Philosopher Inc. • "To achieve twenty-first-century success, all of us (organizations, too) will first become successful inwardly. Progressive companies must sense this. They emphasize (and also sponsor) independent learning. These firms are merging the tenets of education, business, and spiritual growth and teem with lively thinkers who love their unique process of creative discovery." • ~ The Mentor's Spirit by Marsha Sinetar

Dealing with Entitlement in the WorkplaceQUESTIONS Samy Chong Certified Master Coach. Speaker. Author. www.CorporatePhilosopher.com SamyChong@Rogers.com (416) 347 2814

Corporate Philosopher Inc.SamyChong@rogers.com • Final Thoughts • Be the change you want to see in your workplace

Corporate Philosopher Inc.SamyChong@rogers.com • Final Thoughts • Be the change you want to see in your workplace • Learn, unlearn and relearn ~ Alvin Toffler

Corporate Philosopher Inc.SamyChong@rogers.com • Final Thoughts • Be the change you want to see in your workplace • Learn, unlearn and relearn ~ Alvin Toffler • Invest in yourself and your people

Corporate Philosopher Inc.SamyChong@rogers.com • Final Thoughts • Be the change you want to see in your workplace • Learn, unlearn and relearn ~ Alvin Toffler • Invest in yourself and your people • Be open; be transparent; be humble; be courageous; be ALL that you are capable of being.

Corporate Philosopher Inc.SamyChong@rogers.com • Final Thoughts • Be the change you want to see in your workplace • Learn, unlearn and relearn ~ Alvin Toffler • Invest in yourself and your people • Be open; be transparent; be humble; be courageous; be generous; be ALL that you are capable of being. • Know you have a special role as an entrepreneur and as a leader – TO SERVE MANKIND!!!

Dealing with Entitlement in the Workplace Samy Chong Certified Master Coach. Speaker. Author. www.CorporatePhilosopher.com SamyChong@Rogers.com (416) 347 2814

Dealing with Entitlement in the Workplace