1 / 18

Citizen and business centric eGovernment services – business behind portals

15.04.07. Citizen and business centric eGovernment services – business behind portals. Arvo Ott, PhD, arvo.ott@ega.ee e-Governance Academy www.ega.ee. Content:. Portals, front-office and back-office Users of e-services – service delivery concepts Some aspects of ICT infrastructure

sage
Télécharger la présentation

Citizen and business centric eGovernment services – business behind portals

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 15.04.07 Citizen and business centric eGovernment services – business behind portals Arvo Ott, PhD, arvo.ott@ega.ee e-Governance Academy www.ega.ee

  2. Content: • Portals, front-office and back-office • Users of e-services – service delivery concepts • Some aspects of ICT infrastructure • IT architecture – organizational, legislative, IT-related • Examples of e-services

  3. Public Service Model 1

  4. Public Service Model II

  5. Public Service Model III

  6. Estonian Registers and Databases • Population register • Business register • Cars database • Driving licenses database • Passports register • Land register • Buildings register • Ships register • … • All together more then 200 State Information Systems Management System– https://www.eesti.ee/arr/

  7. Aims of the “x-road” project: • Implementation of interoperabiliy framework with the aim to offer building blocks for public e-services; • Use the concept of open systems; • Guarantee neutrality of technical platforms; • Cost model: end-user of e-services should not pay for the service; • Use single mechanism for authentication and authorization of users; • Implement data-security model (everyone should have possibility to know how his/her data was used by government);

  8. User authentication and authorization Users: -citizens -civil servants - businesses X-road centre Data protection, address system, GIS etc. DB2 Postgres Oracle Informix Progress Etc.

  9. Banks Databases / information systems • Ühispank • Hansapank • Krediidipank • Sampo Pank • Nordea Pank Population Register Health Insurance Register National Pension Insurance Register Vehicle Register Eesti Energia IS Tallinna Vesi IS 5 Security server Security server Security server Security server Security server Security server Security server 57 DB Internet - X-road Security server Popul. ~1,3 mil. ID – card Security server Central server I Central monitoring :: … :: 104 DB :: E-institution – institution view :: National Databases Register http://www.riik.ee/arr/ 359 org. :: E-county – county view :: :: Governmental Portal – Your Estonia :: Institutional view of the state Thematic view of the state www.riik.eewww.eesti.ee Central server II HelpDesk 1000000 KIT Citizen view EIT Enterpriser view AIT Public servant view X-road certification center Certification Center Tools centrally developed by the State, i.e. the State Portal X-road center

  10. Phases of the project and budgets: • 2000 - Pilot project, ca 200 000 EEK (13 000 EUR) • 2001 development, end 2001 first services, budget ca 2 milj EEK (ca 130 000 EUR) • 2002 - ID-cards and PKI in use • 2004 mass use – many services available • Overall budget of the project (incl. system development for services) – 32 milj EEK (ca 2 milj EUR) • Cost of development of single e-service ca 20 000 – 200 000 EEK (1300-13000 EUR)

  11. Lessons learned • Technical model is easiest – compared with organizational, legislative, motivation-related • Process from operational technical system to wide implementation takes 2-3 years – “honeymoon period” of the project • Money, spent once for development of basic components of the architecture will give high profit in the phase of development of single e-services… but it will be clear only after several years… and this might not be the motivation for public institutions • Driving force is often not from the top management of public institution but somewhere else – find this person should be found… • Cost saving might not be the main argument, public procurement procedures may change totally all the project plans

  12. Citizen uses X-road solutions via Citizens Portal www.eesti.ee Examples of e-services:

  13. One portal serves citizens as a gateway to the services of 26 different databases www.eesti.ee

  14. Who asks data about me?

  15. Apply for EU health insurance cardwww.eesti.ee

  16. Apply for parental benefit allowanceswww.eesti.ee

  17. Example – Parental benefit solution on the X-road 5 information systems interact the data (real time) • Citizens’ portal • Register of Social Insurance Board • Population register • Information system of Health Insurance Fund • Information system of Tax and Customs Office

  18. Thank you for your attention! Arvo Ott, PhD Member of Management Board eGovernance Academy arvo.ott@ega.ee www.ega.ee

More Related