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Focus on the Customer

Focus on the Customer. Building a Customer-Focused School Nutrition Program. Customer Service. A combination of product, price, presentation, support, information, and delivery that has value to the customer. Lesson 1: Course Overview. The child is the primary customer.

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Focus on the Customer

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  1. Focus on the Customer Building a Customer-Focused School Nutrition Program

  2. Customer Service A combination of product, price, presentation, support, information, and delivery that has value to the customer.

  3. Lesson 1: Course Overview • The child is the primary customer. • All members of the school nutrition team (SNT) are involved. • How to build a customer-focused program. • Customer service is the key.

  4. 4 4

  5. Questions • What do you expect of a salesperson when you are the customer? • What should children expect of school nutrition personnel when they are customers of the cafeteria? 5

  6. BLT 2003Starting Line 6

  7. Major Focus Areas • The child is the primary customer of the school nutrition program. • Customer service is the key to customer satisfaction and effective programs. • How to build a customer-focused school nutrition program.

  8. Lesson Topics Lesson 2: Know the Customer Lesson 3: Customer Service is the Key Lesson 4: Responsibility for Customer Service Lesson 5: Rate Your Customer Service Lesson 6: Achieve Customer Satisfaction Lesson 7: Plan a Customer-Focused Program

  9. 9 9

  10. Where we’ve been today... • Where we’re going next... • While we’re apart... • See you next time! 10

  11. This training was conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.org 800-321-3054

  12. National Food Service Management InstituteThe University of Mississippi • Mission: To provide information and services that promote the continuous improvement of child nutrition programs • Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs

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