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Contemporary Management: Issues and Challenges

Contemporary Management: Issues and Challenges. Quality Management Meeting customers’ requirements Commitment by senior management and all employees Continuous improvement Planning quality into products and processes Teams Employee involvement and empowerment Recognition Benchmarking

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Contemporary Management: Issues and Challenges

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  1. Contemporary Management: Issues and Challenges • Quality Management • Meeting customers’ requirements • Commitment by senior management and all employees • Continuous improvement • Planning quality into products and processes • Teams • Employee involvement and empowerment • Recognition • Benchmarking • Certification (ISO) • Six sigma

  2. Contemporary Management: Issues and Challenges • Customer Focus • CASA/SME CIM Wheel

  3. Contemporary Management: Issues and Challenges • Information Technology • Computers and Microprocessors • Internet • Engineering Functions: Design, Manufacturing • Business Practice: Supply Chain, e-Business • Project Management • Complex systems • Dynamic • Globalization

  4. Contemporary Management: Successful Executives • Chester Barnard (telecommunications executive) • Functions of the Executive • Alfred P. Sloan (GM) • Annual styling changes • Pricing structure • Walt Disney (Walt Disney) • Treating customers as “guests” • Thomas Watson Jr. (IBM) • Service • Customer satisfaction

  5. Contemporary Management: Successful Executives • Admiral Zumwalt (Navy) • “People will respond well to being treated as grownups” • Bill Hewlett & Dave Packard (HP) • Management by walking around • Sam Walton (Walmart) • Driving costs out of the merchandising system • Bill Gates (Microsoft) • Range of products • Jack Welch (GE) • innovative management strategies and leadership style

  6. Contemporary Management: Famous Authors • Peter Senge • The Learning Organization • Systems thinking • Personal mastery • Mental models • Building shared vision • Team learning

  7. Contemporary Management: Famous Authors • Steven Covey • The Seven Habits of Highly Effective People • Habit 1: Be Proactive: Principles of Personal Vision • Habit 2: Begin with the End in Mind: Principles of Personal Leadership • Habit 3: Put First Things First: Principles of Personal Management • Habit 4: Think Win/Win: Principles of Interpersonal Leadership • Habit 5: Seek First to Understand, Then to be Understood: Principles of Empathetic Communication • Habit 6: Synergize: Principles of Creative Communication • Habit 7: Sharpen the Saw: Principles of Balanced Self-Renewal

  8. Contemporary Management: Famous Authors • Tom Peters • In Search of Excellence: Lessons from America's Best Run Companies • 1) A bias for action, • 2) Staying close to the customer, • 3) Autonomy and entrepreneurship, • 4) Productivity through people, • 5) Hands-on, value driven, • 6) Stick to the knitting, • 7) Simple form, lean staff, and • 8) Simultaneous loose-tight properties.

  9. Contemporary Management: Famous Authors • Michael Hammer • Re-engineering the corporation • Scott Adams • Dilbert comic strip • Michael Porter • Strategic Management and Strategy Theory • Peter Drucker • Management By Objectives • Thomas Friedman • The World Is Flat: A Brief History of the Twenty-First Century

  10. Discussion Questions • Compare the impacts of Industrial Revolution with the “Information Revolution”. • Could you identify some other issues and challenges faced in today’s engineering management fields? • Could you identify some other famous authors who are influencing management practices of today?

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