Leadership Preparation for Designing the Business Case

1. Leadership Preparation for Designing the Business Case Dale Jarvis, CPA Dale Jarvis and Associates 1

2. If you take away only one thing… • There is enormous pressure on everyone working in health and behavioral healthcare in California. • If you want to get anyone’s attention… 2

3. What does this have to do with Care Coordination? • 5% of the population use 50% of the health care resources (the 5/50 population). • 1% use 20%. • Half of both groups have a behavioral health disorder. • We cannot achieve the triple aim (especially the cost saving part)… • Without successfully addressing the needs of those with a serious mental illness and comorbid medical conditions! 3

4. Consider the Following Care Coordination Target Populations… • Clients with the most serious mental illness and substance use disorders. (Fresno) • The people we are targeting have complex co-occurring conditions and required coordinated services. (Inyo) • Existing and potential mutual clients of partner agencies that are high acuity in any of the three domains: mental health, physical health, and substance abuse. (Lake) • High risk adult patients at the medical center who have behavioral health and substance issues, as well chronic medical conditions, particularly those who come through the emergency department. (LA) 4

5. Can you identify which column the projects are targeting? 5

6. These are the some of MOST expensive folks in the U.S. Healthcare System Using flags for diagnoses, patterns of drug use and selected procedure codes a risk population was identified from a base period. The model identified 2.3% of the population as highest risk JEN Associates JEN Associates - Cambridge, MA 6

7. These are the some of MOST expensive folks in the U.S. Healthcare System 7

8. And many care coordination efforts being put in place for this population may not work… • Missouri Study: Face to face care management of those with a serious mental illness: 17% savings; • Compared with telephonic care management of those with a serious mental illness : 0% savings. 8

9. Closer to Home… • Sonoma County’s Intensive Case Management Program 9

10. Accomplished through High Touch Care Management and Lots of Nudging Barrier reduction Motivational Interviewing Self-Management Coaching Trust Building Care Coordination Rethinking access Mental Health Support Frequent Touches Addiction Management 10

11. But unlike the Sonoma folks, most care coordination projects take this approach But the grant lasts for only 2 years and we don’t think we can generate billings to cover the cost… Hurray, we got a grant to start an integrated pilot! 2 years are up, and nothing has been done to build the business case to sustain the program. Time passes…. That’s okay. Let’s get the program started and we’ll figure it out. We have 2 years. 11

12. To fix this we want to help the teams develop Sustainability Plans 12

13. I’ve been working with communities to build their business cases 13

14. Bending the Cost Curve • 94 References to Recent Studies 14

15. The process is straightforward • Organize For Sustainability • Engage the Executive Teams in the concept of building the Business Case for Sustainability. • Identify the Point Person in each project who will lead this part of the effort and organize these folks into a separate Workgroup. • Train up on the Business Case Methodology. • Customize the Methodology for each Project, recruiting the partners to support the data collection process. 15

16. Key Ingredient – Utilization/Cost Data 16

17. Key Ingredient – Utilization/Cost Data • For the clients/patients in the care coordination program… • Ideally: • Pre-Intervention: 1-2 years • Quarterly during the intervention • To determine whether your efforts are following Missouri and Sonoma’s success; • Or require course correction. 17

18. Key Partners – Health Plans and Hospitals • Who are the holders of utilization and cost data. • If they are already at the table, begin to work with them to identify how to compile the key data. • If they don’t yet recognize that they should be your best friends, it’s your job to pitch the business case in order to bring them in under the tent: • “We can help you deal with your most complex patients/enrollees, helping manage your risk and save you money” 18

19. Remember… 19

20. Questions for the Group • Where to you fit on the continuum:(we haven’t thought about this >>>> it’s a top priority) • Do you have the right people at the table? • Do your health plans understand the importance of the people being served in the care coordination projects? • Can you identify a point person at one of the collaborative organizations to be in charge of building the business case? • Is it possible to find someone at the health plan(s) who can pull the claims data for the target population so you can track progress? • Can we help with: Sharing data requests? Providing tracking report templates? Providing technical assistance? What else? • What might your next steps be for building your business case? 20

21. Attachment 1: Building the Business Case Change Package • Create a Business Case Workgroup that consists of executive leadership and financial officers from the agencies participating on the care coordination team along with Health Plans, the Mental Health Plan, and other funders of care • Review care coordination return on investment research and identify relevant data that can be used to set targets for reductions in utilization and cost • Develop a care coordination revenue and expense budget (similar to creating a grant proposal) to identify the costs of the program • Work with health plans and mental health plans to identify data sets that can be accessed to collect historical utilization and cost data for clients served in the care coordination project; design spreadsheet and/or database repositories for compiling this information • Begin collecting historical and current data about target population • Care coordination program actual revenue and expense data • Historical health plan and mental health plan utilization and cost data • Current health plan and mental health plan utilization and cost data • Develop reports that summarize the historical and current data in an easy to understand format • Business Case Work Group meets on a periodic basis to review the reports and assess how well the care coordination project is bending the cost curve • Business Case Work Group shares their ROI findings with the clinical team, identifying areas where things seem to be working (and not) • Assuming that not all data will be readily available in the early stages of the project, work with health plans and mental health plans to expand access to data • Based on the business case results and projections, convene meetings with Executive Leadership of Health Plans. Review and discuss with Health Plan short and long term support for care coordination 21