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Rushcliffe UC Integration Pilot: Connecting Communities for Better Services

Rushcliffe UC Pilot aims to integrate with partners to provide enhanced customer services. Learn about our co-location, up-skilling, job shadowing, and joint interventions initiatives. Spreading the word through newsletters, articles, and communication campaigns. Case studies showcase successful collaborations.

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Rushcliffe UC Integration Pilot: Connecting Communities for Better Services

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  1. Rushcliffe - UC Pilot David Mitchell Executive Manager, Communities & Shirley Woltman Customer Services Manager dmitchell@rushcliffe.gov.uk swoltman@rushcliffe.gov.uk

  2. Welcome to Rushcliffe

  3. Key Stats Population 112,000 152 sq miles 75,500 working age 20,000 pensioners 6100 claim HB or CTS 1500 claim JSA 5.2% out of work Poor rural broadband

  4. Key aims of the pilot

  5. Integrating with partners

  6. Our partners

  7. Co-location versus integration • Up-skilling CSA’s in partners services • Job Shadowing with partners • Joint interventions • Basic service delivery and signposting for more detailed queries

  8. Spreading the word

  9. Footfall Jan 2013 ‘Do it on line’ launched March 2013 Newsletter article and flyers in C.Tax bills May 2013 ‘More More More’ launched June 2013 Newsletter article Aug 2013 Letters to all claimants

  10. Partnership Agreements

  11. Lessons Learned • Forming partnerships takes time and commitment • Right mix of partners • Effective IT facilities to enable partners to access their software • Raising awareness is key – peaks in footfall after communication campaigns • Common and effective signposting

  12. Case Studies A customer affected by the benefit cap and who wanted to work was helped by Jobcentre Plus, Central College Nottingham and Rushcliffe Borough Council colleagues in one interview. As a result the customer has secured work as a mid-day supervisor and the school has offered to support him through teaching assistant training so the college are helping him find the right course

  13. Case Studies A gentleman came to see the Jobcentre plus advisor. He hasn’t worked for 20 years due to ill health and was affected by the spare room subsidy. A holistic approach across partners meant that in one place the customer received help from Citizens Advice regarding his benefit entitlement, The Employment Support Advisor and the Jobcentre plus advisor to help him with his job search and Council advisors who were able to answer his query about Council Tax Support.

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