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ITIL ® v3 Qualification & Certification scheme

ITIL ® v3 Qualification & Certification scheme. ITIL ® v3 Certification scheme. The ITIL ® v3 scheme Scope Approach Features of each new certification level Transition scheme Certification scheme structure. v3 Certification scheme Scope.

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ITIL ® v3 Qualification & Certification scheme

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  1. ITIL® v3 Qualification & Certification scheme

  2. ITIL® v3 Certification scheme The ITIL® v3 scheme • Scope • Approach • Features of each new certification level • Transition scheme • Certification scheme structure

  3. v3 Certification scheme Scope • Must offer value to the career objectives of the student • Allow innovation and flexibility and value for Course Providers • Meets learning objectives and competency outcomes • Blooms taxonomy for setting exams • Transition scheme for v2 to v3

  4. An updated approach to learning • Modular design for flexible learning needs • Modernised testing methods and format • Expanded scope of education • Greater choice of study options • Self study • Course attendance • Online courses • Self-paced learning • On demand examinations

  5. ITIL Foundation • v3 Foundation certificate • Minimum 18 hours plus exam • 40 question simple multiple choice exam 65% pass • Self study option • Official Study Aid publication • Covers all stages in the Service Lifecycle • Awareness and concept understanding • 2 credits in the scheme • 130,850 + trained to date • Syllabus reviewed – new syllabus in place from May 09

  6. ITIL Service Lifecycle • Launched October 08 and January 09 • 5 lifecycle modules based on each book • 21 hours for each module • Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass • 3 credits per module • Course based study

  7. ITIL Service Capability • Launched October 08 and January 09 • 4 process based modules • Operational Support & Analysis • Planning, Protection & Optimization • Release, Control & Validation • Service Offerings & Agreements • 30 hours for each module • Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass • 4 credits per module • Course based study

  8. 25 March 2009 Capability clustered processes

  9. Managing across the Lifecycle • Launched January 09 • Capstone course • Lifecycle or Capability certification prerequisite • Topic based curriculum • Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management • Complex objective exam – Bloom level 5 • 5 credits in the scheme • Leads to ITIL Expert award

  10. Bridging the gap • v2-v3 Foundation Bridge • 1 day course – 2 days from May 09 • Course based study • 20 question simple multiple choice 65% pass • 16,600 + Students to date • v2-v3 Practitioner Bridge • Minimum of 12 credits – includes credits from v2 Foundation • 2 credits single process, 3.5 clustered processes • Managing across the Lifecycle • v2-v3 Manager Bridge • v2-v3 Manager Bridge • 28 contact hours • Course based study • 5 credits in the scheme • 20 Question complex MC scenario 80% pass • 3,400 + students to date

  11. ITIL ® Qualification & Certification scheme ITIL® ITIL

  12. ITIL® v3Qualification & Certification schemeQuestions ?http://www.itil-officialsite.com

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