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GOVERNMENT PERFORMANCE

GOVERNMENT PERFORMANCE. Citizen Engagement. Connecting Performance to Accountability. WCMA Summer Meeting 2010 Sun Mountain Lodge 19 August 10.

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GOVERNMENT PERFORMANCE

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  1. GOVERNMENT PERFORMANCE Citizen Engagement Connecting Performance to Accountability WCMA Summer Meeting 2010Sun Mountain Lodge19 August 10

  2. "The question we ask today is not whether our government is too big or too small, but whether it works. Where the answeris yes, we intend to move forward. Where the answer is no, programs will end. Those of us who manage the public's dollars will be held to account — to spend wisely, reform bad habits, and do our business in the light of day — because only then can we restore the vital trust between a people and their government.” Barack Obama Inaugural Address

  3. Perceived Level of Trust Elected Officials View

  4. “Holding government accountable for results is just common sense. It is not enough to just set priorities and talk about what we want to do. We must measure government performance to make sure Washingtonians are getting the best possible return on their tax dollars.” Chris Gregoire, Governor State of Washington

  5. Which is Most Important?

  6. How Would Citizens Rate You?

  7. Why Engage the Public? • Tell the Story in a Language That is Understood • Improve Government Services • Align Expectations & Policy • Inform Budget & Operational Decisions • Achieve Sustainable Public Policy

  8. Goals • Objectives • Budget • Legal MISSION CONSTRAINTS Performance Management ENVIRONMENT • Political • Public Expectations

  9. Public Engagement

  10. Citizen Engagement Tool Kit • Public Hearings • Town Hall Meetings • Advisory Committees • Surveys • Focus Groups • Websites • Newsletters • Events • Charettes • Workshops • Call-in Surveys • Reports • Newspaper Inserts • Bill Stuffers • Citizen Juries • Hot Line • Simulations • Field Offices • Panels • Teleforums • Community Fairs

  11. Live, Statewide Interactive Poll

  12. How Well Does Citizen Engagement work?

  13. Most Use Conventional Methods

  14. Contact with Citizens SPORADIC SYSTEMATIC REACTIVE PROACTIVE ORGANIZED INTERESTS REPRESENTATIVE CONVERSATION MONOLOGUES CONFRONTATIONAL CONSTRUCTIVE

  15. Systematic Engagement • Systematic Application of Methods(Rigorous and Disciplined) • Integrated design(The Components Work Together) • Transparency (Share What You Learn) • Demonstrated Utility(Put the Results to Work) • Iteration (Keep The Feedback Loop Going)

  16. Research Methods as Communication • Uses a variety of research methods in an integrated, planned approach • Provides continuous information flow with key stakeholders • Builds relationships through two-way information exchange

  17. Integrated, Systematic Intelligence Public Relations Community Relations Integrated perspective on key stakeholders’ views. Interest GroupRelations Employee Relations

  18. Pretty Simple

  19. Key Performance Indicators Vital Signs

  20. Developing Public Support PROBLEM SOLUTION ACTION

  21. Connecting Performance to Accountability

  22. GOVERNMENT PERFORMANCE Citizen Engagement Connecting Performance to Accountability WCMA Summer Meeting 2010Sun Mountain Lodge19 August 10

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