100+ Administrative calls PowerPoint (PPT) Presentations, Administrative calls PPTs

Administrative calls - PowerPoint PPT Presentation

Telephone Skills

Telephone Skills. Answering the phone. Follow guidelines presented in the policy and procedure manual for the health care facility Usually name and office name Answer promptly, be courteous, calm, pleasant, and give the caller full attention Caller should feel that their call is important.

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Administrative calls - PowerPoint PPT Presentation

Telephone Skills