'Agent costs' diaporamas de présentation

Stochastic Programming in Finance and Business management

Stochastic Programming in Finance and Business management. Lecture 7. Leonidas Sakalauskas Institute of Mathematics and Informatics Vilnius, Lithuania EURO Working Group on Continuous Optimization. Content. Introduction Interbank payment management

1.01k views • 88 slides

Vicki Allan 2008

669 views • 58 slides

Listening Methods In-Depth IVR and End to End Call Analytics

Listening Methods In-Depth IVR and End to End Call Analytics. What is the Real Performance of My Voice Self-Service Solution? Can I compare my IVR Design goals with caller behaviors? What do callers actually experience? Do my performance measures enable me to Improve?

380 views • 18 slides