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Using Web Self-Service & Chat to Resolve Customer Issues

Using Web Self-Service & Chat to Resolve Customer Issues

Using Web Self-Service & Chat to Resolve Customer Issues. Co-Presented By: Mitch Kramer SVP - Senior Consultant, Patricia Seybold Group Christopher Hall VP Marketing, KANA. Do You Know Me? ? Patricia Seybold Group is the Customers.com company

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494 views • 36 slides
The 7 Essentials of IVR Replacement

The 7 Essentials of IVR Replacement

The 7 Essentials of IVR Replacement. The 7 Essentials. Leverage experts in deploying open voice and speech standards; Integrate self-service with agent-assisted service; Apply the level of call automation that best serves customers; Reuse the business logic of existing Web applications;

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486 views • 31 slides
On the Shapley-like Payoff Mechanisms in Peer-Assisted Services with Multiple Content Providers

On the Shapley-like Payoff Mechanisms in Peer-Assisted Services with Multiple Content Providers

On the Shapley-like Payoff Mechanisms in Peer-Assisted Services with Multiple Content Providers. JEONG-WOO CHO KAIST, South Korea. Joint work with YUNG YI KAIST, South Korea. April 17, 2011. IPTV: Global Trend. IPTV : Watching Television via Internet Fast Growth of IPTV

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326 views • 20 slides
Assisted Payroll Value Retention

Assisted Payroll Value Retention

Assisted Payroll Value Retention. Service and Support. December 2009 Heather Willson. Retention Basics. What qualifies as a Retention Call? Any call where a customer who requests to cancel service and is saved, or calls in with a pricing complaint/problem and is saved.

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239 views • 14 slides
Report on Food and Beverages

Report on Food and Beverages

Read report on Food and Beverages along with different methods from Assignment desk UK

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149 views • 8 slides

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