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Implementation Approach to IT Service Management (ISO 20000) & Security Management (ISO 27001)

Implementation Approach to IT Service Management (ISO 20000) & Security Management (ISO 27001). Dr. Julian Lo Consulting Director ITIL v3 Expert. Agenda. M easure IT Capabilities by using ISO Standards Implementation Approach Challenges Suggestions and Considerations

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Implementation Approach to IT Service Management (ISO 20000) &amp; Security Management (ISO 27001)

Implementation Approach to IT Service Management (ISO 20000) & Security Management (ISO 27001)