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"A strategy and framework for world class Customer Service education, training and development

"A strategy and framework for world class Customer Service education, training and development in a 21st century South African utility.". Kevin von Berg : Corporate Specialist (Customer Service) Naseema Moorgas : Project Leader - Customer Services Training Distribution Division

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969 views • 21 slides

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a. PACE Program Design Considerations June 4, 2014. PACE Video (Click on PACE Video to play). PACE Works. PACE Takes Off. 31 states and DC - 80% of US population. 2009. 2010. 2010. 2009. 2010. 2009. 2009. 2010. 2011. 2013. 2009. 2012. 2009. 2009. 2013. 2008. 2009.

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475 views • 16 slides

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&quot;A strategy and framework for world class Customer Service education, training and development

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"A strategy and framework for world class Customer Service education, training and development