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Cpe avoidance - PowerPoint PPT Presentation

Tom Smith Sr. Manager IVR/Speech Product Marketing Verizon Business

IP in the Contact Center. Tom Smith Sr. Manager IVR/Speech Product Marketing Verizon Business. March 8, 2005. Agenda. Contact Centers vs. Call Centers Matching Technology to Business Needs Industry Trends: The Migration to IP How Can You Get There? What Does IP Mean for Speech?.

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Cpe avoidance - PowerPoint PPT Presentation

Tom Smith Sr. Manager IVR/Speech Product Marketing Verizon Business