'Ecc net' diaporamas de présentation

Dealing with cross-border consumer complaints - The European experience

Dealing with cross-border consumer complaints - The European experience. Peter Fogh Knudsen Director of European Consumer Centre Denmark ODR and Consumers 2010 Vancouver, Canada 2-3 November 2010. What I am going to talk about. What the ECC-Net is How the ECC-Net deals with complaints

462 views • 31 slides

Cross-Border ODR Pilot

Cross-Border ODR Pilot. ODR should be nice and easy. This flower is a hypothetical example of one of many logos or trustmarks of different ADR/ODR interconnected programs. Buyer clicks on a website of a consumer center ( e.g . ECC-NET) or other recognized ODR provider ( e.g . BBB).

264 views • 25 slides

ADR & ODR - New models of dispute resolution

381 views • 21 slides