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Empathy statements - PowerPoint PPT Presentation

International Conflict Resolution Day

Calming Upset People using E.A.R. October 15, 2015. 15-7-9. International Conflict Resolution Day. 1. Calming Upset People Using E.A.R. Add: Instructors Add: Organization. E.A.R. Defined. EMPATHY ATTENTION RESPECT *used with permission from the High Conflict Institute.

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Five Step Process of Listening Barriers to Effective Listening Recipe to Improve Listening

Five Step Process of Listening Barriers to Effective Listening Recipe to Improve Listening. Listening Defined. The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. Five Step Process. Attending Understanding Remembering Analyzing

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553 views • 11 slides

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Empathy statements - PowerPoint PPT Presentation

International Conflict Resolution Day

Five Step Process of Listening Barriers to Effective Listening Recipe to Improve Listening