'Request tracker' diaporamas de présentation

Taking the Mystery Out of IT Service Management, ITIL & ServiceNow Monday August 5, 1:40-2:50pm

Taking the Mystery Out of IT Service Management, ITIL & ServiceNow Monday August 5, 1:40-2:50pm. Your Distinguished Panel. Moderator: Brian Buckler, Director of Network, Desktop Support, and Infrastructure Services, Office of IT, UC Irvine

523 views • 35 slides

CIT 470: Advanced Network and System Administration

CIT 470: Advanced Network and System Administration. Help Desks. Topics. Help Desk Management Help Desk Software Workflow Trend Analysis. Help Desk Life. Help Desks from the Users Side. http://xkcd.com/806/. Types of Help Desks. Physical Walk-up counter Virtual Phone help

382 views • 26 slides

Request Tracker Project Review

Request Tracker Project Review. Oliver Thomas. If you find yourself in a hole, the first thing to do is stop digging. - Will Rogers. Agenda. 10m The colorful history of ticket tracking at MIT 10m Status quo: Casetracker today 30m Project overview - Discovery and recommendations

360 views • 25 slides

Viral Client Services: IT Support in a Distributed Environment

294 views • 19 slides

Norfolk Cares IMPACT Call Center

408 views • 10 slides