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Sales agent behavior - PowerPoint PPT Presentation

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech. Lori Etheridge Sr. Director Convergys Consulting Services. Objective: To discuss the 3 key steps for achieving customer satisfaction and reduced costs through a well-designed speech application.

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Sales agent behavior - PowerPoint PPT Presentation

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech