'Service delivery service support' diaporamas de présentation

ITIL: IT Infrastructure Library Flashcard resources for learning about ITIL

Note: the information in these slides was compiled from the FOX IT ITIL student workbook as well as the itSMF pocket guide. These slides are intended to be used only in conjunction with the class or those who posses both books. These slide should not be copied elsewhere or sold.

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Information Technology Infrastructure Library ( ITIL)

Service Level Management. Capacity Management. IT Service Continuity Management. Availability Management. Financial Management for IT services. Configuration Management. Release Management. Change Management. Incident Management. Service Desk. Problem Management.

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