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Service designs - PowerPoint PPT Presentation

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MBA ???? -- ??????????. A note on the PowerPoint Slides.

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1.58k views • 157 slides
Part 3

Part 3

Part 3. ALIGNING STRATEGY, SERVICE DESIGN, AND STANDARDS. The Customer Gap. Expected Service. GAP. Perceived Service. Part 1 Opener. Gaps Model of Service Quality. Expected Service. CUSTOMER. Customer Gap. Perceived Service. External Communications to Customers.

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518 views • 26 slides
The Purchase Process For Services

The Purchase Process For Services

The Purchase Process For Services. Dr. Donna J. Hill Mtg. 410 Fall 2000. Gaps Model of Service Quality. Expected Service. CUSTOMER. Customer Gap. Perceived Service. External Communications to Customers. Service Delivery. COMPANY. GAP 4. GAP 1. GAP 3.

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375 views • 21 slides
Part 1

Part 1

Part 1. FOCUS ON THE CUSTOMER. Gaps Model of Service Quality. Expected Service. CUSTOMER. Customer Gap. Perceived Service. External Communications to Customers. Service Delivery. COMPANY. GAP 4. GAP 1. GAP 3. Customer-Driven Service Designs and Standards. GAP 2. Part 1 Opener.

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185 views • 12 slides
Delivering Service through Intermediaries and Electronic Channels (Chapter 14)

Delivering Service through Intermediaries and Electronic Channels (Chapter 14)

Delivering Service through Intermediaries and Electronic Channels (Chapter 14). service provider participants types of service intermediaries key issues involving intermediaries strategies for service intermediaries. Service Provider Participants. service principal (originator)

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351 views • 9 slides

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