'Service ivr software contact' diaporamas de présentation

Self-service IVR and its role in customer service

Self-service is a winning ideology which reduces the deployment of trained personnel thereby leading to cost efficiency. Accuracy is another key element which attracts self-service feature. It also empowers consumers to get resolutions as per their time and convenience. Undoubtedly, self-service is a key component in delivering a delightful customer experience.

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