100+ Service recovery process PowerPoint (PPT) Presentations, Service recovery process PPTs

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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Erdogan Koc. Chapter 11 Staff Training for Service Failures and Recovery. Learning Objectives. After reading this chapter, you should be able to: Define staff training, service failure and service recovery.

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384 views • 38 slides

MKT 346: Marketing of Services Dr. Houston

MKT 346: Marketing of Services Dr. Houston. Chapter 13: Complaint Handling and Service Recovery. Why Do Customers Complain?. To obtain compensation To release their anger To help to improve the service Because of concern for others.

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461 views • 24 slides

Define what a service breakdown is.

7. Building and Maintaining Relationships. 3. Service Breakdowns and Service Recovery Learning Objectives, Chapter 7. Define what a service breakdown is. Apply knowledge of behavioral styles in difficult customer situations.

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199 views • 17 slides

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Service recovery process - PowerPoint PPT Presentation

Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

MKT 346: Marketing of Services Dr. Houston

Define what a service breakdown is.