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Tactic 1 identify - PowerPoint PPT Presentation

DEALING WITH ANGRY CUSTOMERS, CO-WORKERS AND RESIDENTS

DEALING WITH ANGRY CUSTOMERS, CO-WORKERS AND RESIDENTS. Department of Adult Education. Lori Looney, Workplace Instructor Bluegrass Community and Technical College 164 Opportunity Way Lexington, KY 40511 859-246-6855. TRAINING SESSION OVERVIEW. DISCOVER CAUSES AND GOALS OF ANGER

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Tactic 1 identify - PowerPoint PPT Presentation

DEALING WITH ANGRY CUSTOMERS, CO-WORKERS AND RESIDENTS