'Telephone skills' diaporamas de présentation

Chapter 3: Winning Telephone Skills

Chapter 3: Winning Telephone Skills. A Guide to Customer Service Skills for the Service Desk Professional Third Edition. Objectives. In this chapter you will learn: The power of the telephone How to handle calls professionally How to avoid the most common telephone mistakes

884 views • 59 slides

n Chapter 8 Communication Skills

Marketing Essentials. n Chapter 8 Communication Skills. Section 8.2 Elements of Speech and Writing. SECTION 8.2. Elements of Speech and Writing. What You'll Learn. The three most common purposes for speaking The four basic patterns for organizing a formal speech

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n Chapter 8 Communication Skills

Marketing Essentials. n Chapter 8 Communication Skills. Section 8.2 Elements of Speech and Writing. SECTION 8.2. Elements of Speech and Writing. What You'll Learn. The three most common purposes for speaking The four basic patterns for organizing a formal speech

438 views • 30 slides

Communication & Telephone Handling

Communication & Telephone Handling . Communication. By the end of this session, you will be able to: Understand the effect of communication and First Impression Know the different types of communication Know the effect of body Language and its kinds.

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Tips For Improving Telephone Skills

Does one speak to clients on the telephone? Discover some powerful strategies enhance the consumer 's expertise and to convey better. These is some advice that can help you enhance approach and your phone voice.

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Creative Training Ideas

Creative Training Ideas. Presented by: Peter and Paula Presenters. Agenda. Overview Brainstorming objectives Rules for brainstorming Brainstorming activities Summarize Next steps. Brainstorming Objectives. Define different creative training formats Examples: Personal coaching

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SITE BC June 14, 2008 Communication for Engineering and Technology Vancouver Community College

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SkillCheck Online Testing

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Amena Mubarak

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