'Understanding demand' diaporamas de présentation

Understanding Variation and Setting Capacity

Understanding Variation and Setting Capacity. Why do we get backlog and queues?. Because demand exceeds activity Because we want to be efficient Because we do not take account of variation variation in demand variation in capacity the interaction between the two. Staff. Process. Patients.

250 views • 24 slides

Managing Demand

Managing Demand. Paul Conneely paul@servicetransformation.org. How do we bridge the gap?. Future Scenarios. Managing decline. Redefining relationships. Reshaping the relationships between citizens, communities and services Engaging to change e xpectations b ehaviours roles.

258 views • 19 slides

INNOVATING WITH INFRASTUCTURE

366 views • 16 slides

Conquering the Demand-driven Journey

201 views • 7 slides