The KnowledgePortal: The Gateway to Organisational Learning

1. The KnowledgePortal:The Gateway to Organisational Learning Prof.Dr. Peter A. Bruck, CEO and Founder ICT Bahrain 2012 Leading Business Growth Through ICT Advancements”

3. gLOBAL CONFERENCE GALA AND EXHIBITExcellence in mobile content 2.0 Abu Dhabi, UAE, Feb 3rd – 5th 2013 www.wsa-mobile.org

4. 40 Global winners from 28 un member states Streetspotr, Germany | Keapo, Paraguay | Hostelworld.com Mobile, Ireland| iButterfly, China | MobiCash, Bahrain| i-Police, Nigeria | Roadroid, Sweden | Towngas, China | Transforming Access and Discovery of Digital Library Resources for the Gen-C (Connected Generation), Singapore | MyFunCity- Sustainable Cities, Brazil | Back in Time, Portugal|WildChords, Finland | The Math Mage, Jordan | KnowledgePulse®, Austria | Project Noah, Canada | Shadow Cities, Finland | OzBook, Lithuania | DerManDarPanorama, Lebanon | QTOM TV, Germany | Starwalk, Russian Federation/USA | map2app, Italy | tripwolf - your travel guide, Austria| TaxiPal, Estonia | Harpoen, Indonesia| Dérive app, Uganda | News 360, United States | Scoopshot, Finland | TrafficMate, Sri Lanka | Bambuser, Sweden | Maestro Digital Publishing Suite, China | Positive Technology, Italy|Prognosis: Your Diagnosis, Sri Lanka | Social Diabetes, Spain | Hormone check, Norway | Life with Cancer, Denmark | Blanco & Negro, Ecuador | AlzNav, Portugal | MagicReader, Japan | WheelMap, Germany | Hand Talk, Brazil

5. MobiCash, Bahrain | www.IthmaarBank.com Ithmaar Bank's MobiCashallow customers to withdraw cash from the bank’s ATMs without a card. A first of its kind, MobiCashcardless cash withdrawal solution changes the way people in Bahrain access cash, allowing third parties to withdraw cash conveniently and securely from IthmaarATMs. Simple to use, all that users need is an Ithmaar Bank e-banking ID. MobiCash works as follows: the MobiCashsender adds the MobiCash receiver to the MobiCash beneficiary list via e-banking. The sender then sends money to the receiver’s Bahraini mobile number. The receiver gets an sms with the MobiCash reference number and a code. The receiver activates the MobiCash service at any Ithmaar Bank ATM by means of the dedicated button, entering the details sent via sms: the MobiCash receiver gets the cash. Network of 39 ATMs across Bahrain!.

6. EVENT HIGHLIGHTS GLOBAL MOBILE CONTENT CONFERENCE • The battle of the screens: enabling multiscreen platforms • Thank God, it's Mobile: Networking for Mobile Success • War of Platforms: Mobile Ecosystem • Playing with the Angry Birds: Reaching Millions of Gamers • The Sound of Mobile: Enriching the Audio Experience • Visionary Keynotes, Interactive Discussions AWARD GALA – THE NIGHT OF EXCELLENCE • Gala Dinner and Award Ceremony Announcement of the 8 WSA-mobile Global Champions BEST MOBILE CONTENT EXHIBITExplore the best mobile content solutions from world

7. gLOBAL CONFERENCE GALA AND EXHIBITExcellence in mobile content 2.0 Abu Dhabi, UAE, Feb 3rd – 5th 2013 www.wsa-mobile.org

8. Leading Business Growth Through ICT Advancementin Knowledge Build Up in Organisations

9. Talking about solutions:Gateway to Organisational Learning - Sustained Knowledge Build-Up ?Adding Value to e-Government through knowledge services

10. Aims of Gateway to Organisational Learning - KnowledgePortal Large scalefacilitation of sustainedlearning Provide easy access, downloads, support Offeradvancedresources Bemotivatingtouse Personlisetheoffers

11. Till now: ICT Advancement has lead Business Growth through for example: Improving accounting Administering enterprise resources Optimizing logistics Exchanging and presenting information Communication with customers and suppliers Transactions with stakeholders …….

12. 3 x e ICT Advancement leads Business Growth:1. easy 2. efficient3. effective

13. Making knowing easy …..

14. Whatisthebasis of an organisation ? More and more: Knowledge asbasis of all organisations Buildings ? People ? Money ?

15. Whatis Knowledge? Connectedness Complexity Sign, symbols, Numbers, characters

16. Whatis Knowledge? Understanding Connectedness Knowledge Information Data Complexity

17. Whatisknowledge in an organisation? 5. Wisdom Whatisthebasis of an organisation ? 4 + 1 levels Data - raw Information - primary Knowledge - secondary Understanding

18. Example: Rain Whatisthebasis of an organisation ? 4 + 1 levels Data - Watercoming down fromsky Information - Itisraining Knowledge - Rain makeswet Understanding - Wetclothes in wintertime makesyou sick, take an umbrella

19. Example: Organisation Whatisthebasis of an organisation ? 4 + 1 levels Data - People sit in an office Information - This officehas 23 workers Knowledge - Office consists of 21 employees and 2 managers Understanding - Talk toone of themanagers, ifyouwanttogetsomethingdone

21. Learning organisations Learning Knowing PROCESS CONTENT Organisational learning How do we manage Learning as a process Knowledgemanagement How do we manage Knowledge as a resource Cognitive approach: People act on basis of the knowledge they have

22. Knowledge Report

24. Arab knowledge performance • Spending on scientific research in the Arab region is the least worldwide (does not exceed 0.3% of GDP, most of it depends on government funding which amounts to 97%) • Scientific publishing and patents...modest achievements (1.1% of global scientific publishing) • Arab citizen’s share in published books equals 4 per cent and 5 per cent of the British and Spanish citizens’ • Arab human capital flight...the ultimate result of low incentives and high constraints (45% of Arab students who study abroad do not return to their home countries) • Weak link between innovation and production/development

25. Challenge: Knowledge Arab Content Creation Reading and Learning Knowledge absorption Knowledge Utilisation

26. What do youhavepeople on theircomputer / desktop?

27. Computer / desktop PC ? Office applications E-Mail Internet browser Social media ? GAMES ? Fotos, Videos ??? Learning application/Knowledge buildup?

28. What do youhave in yourpocket ?

30. Pocket device ? Mobile Phone with Calls Short Messages Social Media Instant Messaging Games Navigation ???? Learning

31. No way to learn: 1

32. No way to learn: 1

33. No way to learn: 2

34. No way to learn: 3 Surf society

35. No way to learn: 4 Search Society

36. Way to learn: step by step, + repeat to not forgotten

37. Knowinghowto Search and to find isgreat. But in manysituationsitiscriticaltoKNOW withouthavingtolookitup. Knowledge Management 2.0 : surfing and searching

38. Known Facts Knowledge and skills are the key sources of competitive advantage. Significant change , New challenge for business resulting from growing globalization, technological innovation, increasing competition and the mobility of labor

39. Challenge toorganisations Organizations face: dynamic, increasingly competitive and global environment providing opportunities for HRD professionals to demonstrate their ability to "deliver value" by re-conceptualizing their role as "strategic" or business partners.

40. Challenge tosolutions Organizations need solutions that: demonstrate their ability to "deliver value" Take on role as "strategic" Optimize the business process

41. Source: FIS KM Institute http://choo.fis.utoronto.ca/KMIottawa/default.html

42. A stage model of organizational knowledge management: a latent content analysis

43. Knowledge Cycle: Knowledge DIFFUSION Knowledge CREATION Knowledge ADOPTION Knowledge UTILIZATION AdaptedfromTransfield 2004

44. 4 Mistakes: Use one channel, Like a tunnel Knowledge DIFFUSION Knowledge CREATION Knowledge ADOPTION No incentives No pay-off Buy from cheapest vendors No repetition No rehearsal Knowledge UTILIZATION AdaptedfromTransfield 2004

45. Again: Surfing and searchingis not enoughforknowing Just thinkof a projectmanagerwhoissettingup a deal …… Or a doctor in theemergencyroom... Whatabouttheapprentices in thesupermarket or a civilservant on thephoneline … what do theyhavetoknow?

46. No way to learn: 3 Surf society

47. No way to learn: 4 Search Society

48. Business ICT: Knowledge forthefollowingpurposes: • Quality assurance • Compliance • Going beyond training for the test • Re-certification • Follow up on seminars and workshops • Assuring a return on educational investments (ROI)

49. Why …causepeopleforget … Loss in qualityandcompliance

50. Cause there is little follow up on trainings…. Training Material Loss in training investment