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Action Planning Webinar

Action Planning Webinar. September 12 th 2013. Your speaker today. Matt Roddan Director, Employee Research ORC International. Communicating with us. Outline for today’s session. Action planning: key success factors Developing an action planning approach Identifying key focus areas

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Action Planning Webinar

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  1. Action Planning Webinar

    September 12th 2013
  2. Your speaker today Matt Roddan Director, Employee Research ORC International
  3. Communicating with us
  4. Outline for today’s session Action planning: key success factors Developing an action planning approach Identifying key focus areas Developing action plans Maintaining momentum Next steps and support
  5. Key success factors Gaining active buy-in and commitment from senior managers/leaders/survey champions Ensuring survey results are made available to staff Ensuring survey results are easy to interpret at all levels of the organisation Involving staff and seeking input for workplace improvement initiatives Linking any actions taken relating to workplace improvement to the Working for Queensland Employee Opinion Survey (where possible) Ongoing communication through team meetings e.g. as a standing / regular agenda item and or other media or forums including newsletters

  6. Developing an action planning approach

  7. Developing your action focused strategy
  8. A corporate and local approach Success requires action both at the Agency and Local level:
  9. Developing your action focused strategy
  10. Developing your action focused strategy

  11. Identifying key focus areas

  12. Getting the most from your data Step 2: Understand the Underlying Issues Step 1: Put Results into Perspective Once the key focus areas have been identified, we need to understand how to improve or maintainengagement
  13. Creating key focus areas
  14. Your results may show areas where you perform better than the agency average or where a large proportion of your team are positive. Ensure you celebrate your strengths and learn from positive aspects of working in your team How do we ensure we continue to build on success? How can you record what you do well and possibly lead to share this with other parts of the business?
  15. Focus on a few issues and do them well rather than try to tackle everything of concern. Think about what the data is telling you and think about key questions to ask to explore the results further with your team. Begin to think up ideas and solutions to take action and share these with your team. You can also begin thinking about who the best champion might be to drive particular actions forward and to keep momentum.
  16. There might be some issues in the results which strike you as surprising or as ones that may or may not be a key area to improve How can further discussions within your team help you understand these issues? What other methods can you use to understand these issues? Employee forums and focus groups. Brainstorming?
  17. Prioritising action areas: top tips Focus on 2 to 3 things that you can do, and do them well Avoid writing a long laundry list of action areas, you can’t solve everything! Focus on the key drivers These are the issues that will have the biggest impact on workplace outcomes (agency engagement, job engagement, intent to leave) But allow some flexibility for local issues The results are likely to highlight some agency, division or branch-specific issues to be addressed. Don’t ignore them, but see the first bullet above! Think about longer term actions and quick wins Ideally you want a mix of both – a few big impact actions and a number of quick wins to really make a difference Be aware of effort vs. impact Think about how much time, effort or resources an action might require vs. the return you are likely to get. Avoid actions that are a waste of time or a lost cause!

  18. Developing action plans

  19. So, these are my results – what’s next? Sharethe results with the team Form an approach within the workgroup i.e. focus group Explore and understand what the results are saying. Identify what actions you and the team will take to address the feedback Develop a draft action plan Check in with the team, seek feedback on suggested actions Take action and make sustainable changes that are reflective of what our employees are saying. Be sure to keep the team involved and up to date on the progress of your action plan
  20. Be SMART when developing plans Clearly defined action that outlines exactly what we plan to do e.g. NOT “we plan to communicate more” Does it address the… Who, When, Why, What? Specific Measureable What’s the expected outcome for the action? Give your action a success measure… could be the next survey results but equally could be other targets/ measures Achievable Is the action realistic and achievable? What other constraints do we need to consider? E.g. organizational change, time, resources, business location? Relevant Does it address the issue? Will it have an impact for employees? Or, are we developing a lost cause/ waste of time? Time-bound Actions need a deadline and an owner Even if we can’t set out the full action at this point, tell employees the timescales for action plan development and implementation
  21. Action Planning Template

  22. Maintaining momentum

    You said… we did…?
  23. Collate, review and track action Consider a method to collate action plans centrally Spreadsheets? Database? Existing processes/ structures? What works well for collating other types of information across the organisation? This will help you to: Keep a record of action being taken across the organisation Ensure plans are SMART Provide support where managers may be struggling ‘Buddy up’ managers who are working on the same area to share expertise Track progress Communicate successes and learn from failures Adjust plans over time Note: collating action plans can be an overwhelming task if not managed effectively.
  24. The importance of a strong communications strategy Effective communication The communication of actions can often be where successful action planning can fall apart. It is important to have a plan in place to communicate your actions so that employees are aware of the work which is underway. .

  25. Next steps, resources and support

  26. Next Steps
  27. Available Resources Highlights reports Available in accesspoint For the agency overall and by sub-groups Online reporting tool Available via accesspoint Further investigate results, export your own reports Action planning materials Available for download in accesspoint Tips on communicating results Action plan templates Ideas for action Tips for managing action sessions This webinar Slides available to download in accesspoint Recording of the webinar
  28. Need more help? Contact the Working for Queensland team workingforqldeos@psc.qld.gov.au Philippa Sutton: 07 3003 2876
  29. Questions?
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