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Intelligent Mail ® Full-Service

Intelligent Mail ® Full-Service. MTAC May 19, 2010. Intelligent Mail ® Program Status. FY2009 – FY2010 (As of April 23, 2010). Intelligent Mail ® Program Status. Full Service Volume. Intelligent Mail ® Timeline. Barcode retirement in May 2011. May 2011

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Intelligent Mail ® Full-Service

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  1. Intelligent Mail® Full-Service MTAC May 19, 2010

  2. Intelligent Mail® Program Status FY2009 – FY2010(As of April 23, 2010)

  3. Intelligent Mail® Program Status Full Service Volume

  4. Intelligent Mail® Timeline Barcode retirement in May 2011 • May 2011 • POSTNET™ retired for automation rates • PLANET Code® barcode retired POSTNET Intelligent Mail Barcode

  5. 2010 United States Census • Largest mailing to utilize Full Service Intelligent Mail® • 500 Million Full Service Mailpieces • Unprecedented Visibility for Census and USPS

  6. Census 2010 – Container Visibility

  7. Census 2010 – Delivery Visibility

  8. Census 2010 – Delivery Visibility

  9. Mailer Compliance Findings 2,147,844 handling units processed 18 errors per 100 handling units (+3 from last wk): 134,417 containers processed 62 errors per 100 containers (no change from last wk): 806,267,722 pieces processed 11 errors per 100 pieces (+1 from last wk): High Performers (Piece Level): Quad Graphics, Harte-Hanks High Performers (Container Level): Bank of America, Netflix, Dingley Press High Performers (Handling Unit Level): Netflix, Freedom Graphics, World Marketing 9 Notes: Errors are not mutually exclusive; one container/HU/piece may have multiple types of errors. Appointment errors may be resolved after postage statement finalization.

  10. Other Top Mailer Compliance Findings Container / FAST Appointment Association • 54.2% for trailing 3 weeks • Challenges: Third party logistics, small/new/local mailers • Top performers: Brown Printing Company – Greenville (98.5%), Dingley Press (96.4%), Quad Graphics – Martinsburg (93.2%), Quad Graphics – Sussex (91.5%) Note: This association evaluation includes containers only (orphan handling units are not included). 10 10 10 10 10

  11. Full Service Compliance Issues Full Service Containers not associated with Appointments Invalid Mail Owner/Mail Preparer Identification Errors in Customer Service Agreements (CSA) Invalid Mailer ID Invalid Service Type Identifier Non-Unique Mailpiece, Handling Unit, Container barcodes PostalOne! Release 25 (Nov. 7, 2010)

  12. PostalOne! Release 25 (Nov. 7, 2010) Full Service eDOC Verification Process • Mailer Submits eDOC • eDOC File Checks • Postage Statement Finalized • Full Service eDOC checks • Barcode Uniqueness • Mailer IDs, Service Type, By/For • FAST/CSA • Results in MicroStrategy reports • Provide FS Assessment Report • Notify Mailer via email & PO! Dashboard • Allow payment or reconciliation • Track error reports and payments

  13. Provide access for mailer to monitor Full Service errors Reports available in MicroStrategy Mail Quality reports, generally, within 48 hours after statement(s) finalized Errors updated with the results from finalized statement(s) for a job. As appointments are scheduled in FAST, the SASP system will reevaluate missing appointments and update Mail Quality reports PostalOne! Release 25 (Nov. 7, 2010) Full Service eDOC Verification Process

  14. Retrieve eDoc verification results Calculate loss of discount/additional postage 45 days from the Mailing Date of last Finalized Postage Statement Send eMail notification to eDoc submitter CRID Display notification to users linked to submitter CRID users Provide Full Service Assessment report Track payment or request for reconciliation through status codes Unpaid, Pending Reconciliation Review, Reviewed – Payment required Overdue, Closed, Paid Detailed Error via MicroStrategy Reports PostalOne! Release 25 (Nov. 7, 2010) Full Service eDOC Verification Process

  15. PostalOne! Release 25 (Nov. 7, 2010) Full Service eDOC Verification Process • Mailers search and address Full Service Assessment based on eDoc Submitter CRID • PO! dashboard presents Full Service Assessment Report • Allows for the following functionality • Payment of Full Service Discount Assessments • Select Permit to pay additional postage • Request reconciliation • Provide contact information

  16. Mailer: Responsible for resolving discount assessment Review Assessment charges Pay or Request Reconciliation for charges Remediation Team/Help Desk: Responsible for review of reconciliation requests Review Reconciliation request Notify mailer of review results Require full payment Adjust payment amount Acceptance Unit: Notified of unpaid charges Notices mailer of unpaid charges PostalOne! Release 25 (Nov. 7, 2010) Full Service eDOC Verification Process

  17. Full Service eDoc Verification Errors PostalOne! Release 25 (Nov. 7, 2010) • Mailer ID: Mailer ID parsed from barcode in eDoc is a valid Mailer ID • Service Type ID: Service Type ID parsed from barcode in eDoc is valid for Mail Class and indicates Full-Service • By/For: Mail Owner and Mail Preparer in the eDoc by MID, CRID is valid • FAST Appointment: Appointment ID provided in the eDoc is a valid. Full Service containers associated with appointments • Unique Barcodes: Barcode in eDoc is unique within and across a single eDoc submitter in a 45 day period based on the Postage Statement Mailing Date • CSA: eDoc contains all required elements for the CSA

  18. Full Service MicroStrategy Reports Full Service eDOC Feedback • Microstrategy Reports available today to evaluate eDOC Full Service • Improvements in May 23 Release • More Information in Errors • Further Improvements in the November 7 Release • USPS proactively contacting mailers to resolve issues

  19. Full Service MicroStrategy Reports The current FS Quality reports gives mailers aggregate & detail views for Full Service eDOC verifications Report prompts allow the user to filter the error reports for particular error types The Error Verification report illustrates aggregate counts by each error type

  20. Full Service MicroStrategy Reports The current FS Quality reports gives mailers detailed views of each of the Full Service verifications For Unique Barcode errors the report supplies the IM barcode The detailed report provides data to research and identify source of error. For By/For errors the report supplies the Mail Preparer and Mail Owner For CSA errors the report supplies the CSA ID For Mailer ID and Service Type errors the report supplies the IM barcode For Appointment Verification errors the report supplies the Appointment ID at Container/Handling Unit level

  21. USPS Proactively Contacting Customers Several customers contacted since 4/14 Top issues discussed: FAST appointment verification Mail/Owner preparer Non-unique Intelligent Mail barcodes Postal Service and Mailers making adjustments/ Fixing Issues We’re working with our Customers

  22. Compliance Results It CAN be done… • Identified a customer having the most container association errors in the Feb timeframe.   Running approximately 5000 containers every three weeks with 0 container association compliance, USPS contacted customer and helped them work through issues.  5 weeks later, after implementing their process for container association, they were measuring at above 90% performance. Their current score is 95.9% for the trailing 3 weeks (5177 containers associated out of 5,398).

  23. Upcoming PostalOne!/SASP Releases May 23, 2010 Full Service PostalWizard mailpiece limited to 10,000 pieces Expanded Error Descriptions for MicroStrategy Reports Address Anomalies November 7, 2010 Full Service eDOC Verification Full Service ACS non-compliance Enhanced MicroStrategy Reports Address Anomalies Upcoming Releases

  24. Full Service Pieces with addresses not updated per feedback Periodicals provided at no charge up to 60 days from first notice Standard Mail and BPM flats provided at no charge up to 95 days Charges apply after no-charge delivery period determined by multiple notices to same Delivery Point by a Mail Owner Non-Compliant Full Service Pieces Unable to associate ACS records to an eDOC Attempt to associate ACS records with a Full Service STID to an eDOC Use MID in barcode to determine data recipient CRID Fulfill Full Service ACS through PostalOne! and Mail.XML. PostalOne! Release 25 (Nov. 7, 2010) Full Service ACS non-compliance 24

  25. Mail Owners are determined based on CRID from the eDoc or the MID from IMb. Depending on the balance, Mailers will receive an invoice from ACS. An invoice and statement will be mailed monthly if the balance is more than $50 on the 24th. An invoice and statement will be mailed March 24th and October 24th of each year if the cumulative balance is less than $50. Invoices will be mailed to the address for relevant CRID Payment must be submitted with a copy of the invoice within 30 days of invoice date PostalOne! will suspend delinquent Mail Owner’s Full-Service ACS Feedback . PostalOne! Release 25 (Nov. 7, 2010) Full Service ACS non-compliance 25

  26. FAST / Customer Supplier Agreements (CSAs) FAST Release 14.2.0 (May 23, 2010) FAST online Origin Entry and drop ship users will have: • Ability to associate stand-alone content and add contents to appointment shells created online in addition to via Web Services • Improved ability to update and cancel information related to recurring appointments. Changes to the FASTCSA Module: • For Standard Mail, Bound Printed Matter, and Periodicals, the CSAs have been simplified by setting the Processing Code to “Mixed Surface” for all processing categories and all ZIPs • Support Pallets preparation per DMM/Labeling List pallet makeup requirements

  27. Communications Communications • Advisory Updates • Release Notes • Guides and Specification Updates • A Guide to Intelligent Mail for Letters and Flats • A Guide to Customer Supplier Agreements • User Access to Electronic Mailing Information and Reports • Test Environment for Mailers: Checklist and Troubleshooting • Postal Service Mail.dat Specifications • Postal Service Mail.XML Specifications

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