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Transparency Masters

Transparency Masters. START Chapter 11 Maintenance Worker. Superior Performance Standards. Chapter 11 — Maintenance Worker. Transparency 11.1-1. Behave professionally within the property.

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Transparency Masters

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  1. Transparency Masters START Chapter 11 Maintenance Worker

  2. Superior Performance Standards Chapter 11 — Maintenance Worker Transparency 11.1-1 • Behave professionally within the property. • Properly maintain, service, or repair the various areas, equipment, and machinery of the lodging property. • Greet warmly any guests encountered on the property. • Respond quickly to guests’ maintenance requests. • Practice appropriate safety procedures at all times.

  3. Excellent Team Players Transparency Masters Transparency 11.1-2

  4. Benefits of a Preventive Maintenance Program Chapter 11 — Maintenance Worker Transparency 11.1-3

  5. Master Key Rules Transparency Masters Transparency 11.1-4

  6. How can maintenance workers contribute to the security and safety of the property? Chapter 11 — Maintenance Worker Transparency 11.1-5

  7. Transparency 11.1-6 Maintenance Worker Duties Transparency Masters

  8. Chapter 11 — Maintenance Worker Transparency 11.2-1 ProtectiveEquipment

  9. Transparency Masters LOCKOUT/TAGOUTbefore Performing Electrical Maintenance: Transparency 11.2-2

  10. Protecting Tools Chapter 11 — Maintenance Worker Transparency 11.2-3

  11. Keeping the Maintenance Shop Organized Transparency Masters Transparency 11.2-4

  12. Maintaining Chemicals Properly Chapter 11 — Maintenance Worker Transparency 11.2-5

  13. Interior Installation Transparency Masters Transparency 11.3-1

  14. Chapter 11 — Maintenance Worker Transparency 11.3-2 Replacing a Mirror

  15. Safety First: Replacing Light Bulbs Transparency 11.3-3

  16. Transparency 11.3-4 Replacing Out-of-Order Television Sets

  17. Transparency 11.3-5 Service a Sticking Doorknob

  18. Chapter 11 — Maintenance Worker Discuss the steps for replacing a door threshold. Transparency 11.3-6

  19. Transparency 11.3-7 Repairing Damaged Carpet Transparency Masters

  20. Applying Wallpaper Chapter 11 — Maintenance Worker Transparency 11.3-8

  21. Transparency 11.4-1 Changing a Shower Head Transparency Masters

  22. Discuss the steps for repairing a wash basin drain. Chapter 11 — Maintenance Worker Transparency 11.4-2

  23. Maintenance Tasks Related to the Toilet Transparency Masters Transparency 11.4-3 • Fix a running toilet. • Unclog a toilet. • Replace a broken toilet handle. • Fix loose toilet seats.

  24. Building Exteriors Chapter 11 — Maintenance Worker Transparency 11.5-1 • Exterior building surface • Window ledges, parapets, decorative surfaces, carvings, etc. • Parking and exterior building area lighting • Drainage system • Outdoor stairwells, overhead walkways, balconies, and bridges • Doors, locks, and peepholes • Walkways • Mailboxes • Parking lot painted lines, signs, and pavement • Fences • Exterior windows and coverings • Alarm system

  25. Inspecting Lobby and Vending Areas Transparency Masters Transparency 11.5-2 • Check artwork. • Check plants. • Inspect seasonal decorations. • Check the support of any chandeliers, spotlights, or any other over-hanging fixture in the lobby area. • Check carpeting. • Inspect handicap-accessible items. • Inspect vending machines. • Inspect glass or mirrors on the machines.

  26. Safety First: Painting Chapter 11 — Maintenance Worker Transparency 11.5-3 • Do not smoke in areas where paint is stored, prepared, or applied. • Open windows, doors, or vents, or run a fan. • Wear an air-supply respirator if there is no ventilation. • Wet down paint sweepings, cloths, and waste. • Place a safety lockout tag on electrical switches until work is completed. • Ensure that electrically powered equipment in a paint shop is properly grounded. • Check that the lighting is explosion-proof. • Keep fire extinguishers nearby.

  27. Painting Methods Transparency Masters Transparency 11.5-4 • Painting with a brush • Painting with a roller • Spray painting

  28. Replacing Ceiling Tiles Chapter 11 — Maintenance Worker Transparency 11.5-5 • Remove and discard the damaged ceiling tile. • Inspect for water leaks. • Find the source of the leak and repair it. • Cut the new ceiling tile to the same measurement as the one removed. • Install the new tile. • Clean the area.

  29. Inspecting Laundry Carts Transparency Masters Transparency 11.5-6 • Test the wheels to make sure they are in good working condition. • Make sure that the wheels’ zerk fittings are sufficiently lubricated. • Replace wheels if necessary. • Check that casters and hitches are in good condition. • Replace the casters and hitches if necessary. • Check that laundry cart wire frames are unbent and undamaged.

  30. Chapter 11 — Maintenance Worker Chapter 11 Transparency Answers Transparency 11.1-5 By addressing maintenance problems when they are seen, such as burned-out light bulbs, broken windows and locks, and other problems or possible problems. By watching who comes in and out of the property and looking for unusual situations or people who seem suspicious or out-of-place. By regularly checking and testing the smoke alarms on property. By routinely checking the emergency strobe for damage or malfunction to ensure that hearing-impaired guests will be alerted in the case of an emergency . Transparency 11.3-6 1. Swing the door open as far as it will go. 2. Pry the door trim near the threshold loose, if necessary. 3. Remove the old threshold. 4. Clean out the threshold recess thoroughly, making sure to remove all dirt and debris from the area. 5. Apply a good coat of caulk to the bottom of the threshold. 6. Install the new threshold. If the new threshold came with screws, use the new screws. 7. Replace the door trim, if it was removed. 8. Secure the threshold and make sure the door opens and closes without striking the threshold. Make sure that the threshold does not hinder passage of a wheelchair across it. 9. Clean the area. Transparency 11.4-2 1. Turn the water supply to the wash basin off and inspect the wash basin drain for damaged or corroded piping. 2. Place a bucket and a towel under the wash basin drain to catch any excess water. 3. Loosen the wash basin drain trap. 4. Allow any water and dirt to drip into the bucket. 5. Loosen and remove all bad piping as well as the bad trap. 6. Ensure that the remaining drain piping is clear from debris. 7. Wipe all piping clean with a towel. 8. Install the new drain trap and drain piping using the manufacturer’s installation instructions. Make sure the replacement drain is the same quality, size, and design as the previous one. 9. Turn the water supply to the wash basin back on and run the water to check the piping for leaks. 10. Clean up the work area, making sure no water or dirt is left under or around the drain.

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