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Results of the group discussions with elderly on needs of users Results Dutch Telecare Review

Overview. Results of the group discussions with elderly on needs of users Results Dutch Telecare Review Business case: update October 2010 ?. Talking to the future users. Three group talks 12 to 30 participants Open invitation to inhabitants of Pantein serviced homes

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Results of the group discussions with elderly on needs of users Results Dutch Telecare Review

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  1. Overview Results of the group discussions with elderly on needs of users Results Dutch Telecare Review Business case: update October 2010 ?

  2. Talking to the future users • Three group talks 12 to 30 participants • Open invitation to inhabitants of Pantein serviced homes • Results questionnaire were recognized • New group of participants • Video of proposed technology shown • Criticism about housing and existing technology and service

  3. Group talks: technology • Unresolved issues blocking cooperation • In some complexes no DSL possible due to phone exchange • Difficulties with existing technology (sunscreens, elevators, ventilation, automatic lights, doors, etc.) • Complaints are not communicated upon (and often not resolved) • Older telecare experiments left a bad reputation for technology (it didn't work properly 8 years ago) • User see Pantein as integrated not as divisions

  4. Group talks: technology • Conclusion (1) • People have no reference to the technology: demonstrate • Best contact persons are janitor and facility coordinator • First recognize (and fix) existing problems technology • Make a thorough inventory of DSL possibilities in homes • People are willing to switch provider (triple play) for benefits • Privacy is not an issue, service and reliability is

  5. Group talks: technology • Conclusion (2) • Communication is essential: manage expectations • Information channel only if it is new info or a better overview • Video communication must be experienced before appraisal • Technology must work 100% • Detailed agreements on entering scenarios at alarms • Transparent pricing of telecare elements • Pilots most be free of charge (bonus for participating)

  6. Dutch Telecare Review • Literature study and interviews with key players • Success and failure factors identified in 3 areas: • Implementation • Project management • Business model

  7. Dutch Telecare Review • Implementation: failure factors • Regulations are not compatible with innovation of technology • Users are not being involved: est. needs, designing, etc. • Care workers see it as threat to and impoverishment of care • Technology often not reliable • No continuation plan: after pilot it falls apart

  8. Dutch Telecare Review • Implementation: success factors • Users like the social aspects of video communication • Users see privacy as a medium of exchange for safety • Users ask more during e-consults • Users will use services they didn't expect to use at the start • Users are prepared to pay after they have experienced added value • Safety features are most wanted, convenience remote 2nd • Showing benefits are greater than costs

  9. Dutch Telecare Review • Project management: failure factors • Projects are complicated to oversee / manage • No clear allocation of responsibilities between parties • No chain responsibility (“my part is OK”) Project management: success factors • Enlarging the scale through cooperation

  10. Dutch Telecare Review • Business model: failure factors • Not investing enough to make it work • No structural funding or profitmodel • No transparent cost overview for user • Products are reliant on single/few supplier Business model: success factors • Saving cost with open source software • Standing out as care organization by providing e-health

  11. Business case • October 2010 • Where are we in the development of the Dutch businesscase?

  12. Business case: pro's • We have described the way we want to develop the BC • We investigated literature, questionaires and interviews • We made first attempts to list features of a Dutch BC • We researched possible revenues and funding for telecare/health, seem to have balanced budget • We found a partner that tackled most of the threats from our research of failure factors • We are defining services beneficial to different user groups • We are defining a phased strategy for implementation

  13. Business case: con's • Some of the funding ends in a year • Structural funding is in the making (2012) • Uncertain which services will be in that structural funding • Content from local partners is still bottleneck • Technology is developing quickly risk of dialectics of progress

  14. Questions? • Eric Schlangen • HabiPro • E: eric@habipro.nl • T: +3150254686

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