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Chapter 2

Chapter 2 . Operational procedures. The Professional Tech. You Tube Video from Mike Meyers, the author of our textbook: http://www.youtube.com/watch?v=GdxQDvAF8Fs. Traits of a Tech. Dependability/Reliability. Honesty & Integrity. Adaptability/Versatility. Sensitivity. Honesty & Integrity.

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Chapter 2

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  1. Chapter 2 Operational procedures

  2. The Professional Tech • You Tube Video from Mike Meyers, the author of our textbook: • http://www.youtube.com/watch?v=GdxQDvAF8Fs

  3. Traits of a Tech Dependability/Reliability Honesty & Integrity Adaptability/Versatility Sensitivity

  4. Honesty & Integrity • Honesty • to tell the truth • Integrity • To do the right thing Importance of NOT using TECHO- Babble or Jargon

  5. Passwords • AVOID Learning other’s passwords! • Remember: • The Golden Rule- do unto others as you would have them do unto you!

  6. Dependability & Responsibility • Dependability • May be counted on to perform specific acts • Responsibility • Answers for the acts performed

  7. Adaptability & Versatility • Adaptability • Defines how you adjust to changes • Versatility • Bringing a broad scope of skills to the table

  8. Sensitivity • Sensitivity • the ability to appreciate other’s feelings & emotions

  9. Communication • Assertive • Respectful • Elicit Answers • Listen carefully • Ask Questions • Take Notes • For Example, “Was there an error message?” or “When did it last work?”

  10. Documentation • Document • Document • Document • Document Everything!!

  11. Safety First • After the communication process, you will begin trouble-shooting, which entails handling the computer. • We must avoid Electrostatic Discharge (ESD)!!! • Lets watch this video on ESD: • http://www.youtube.com/watch?v=QNahnyx9OWQ&safety_mode=true&persist_safety_mode=1

  12. Anti-Static Tools • Tool Kits • Anti-static Wrist Strap • Anti-Static Mats • Always put components into anti-static bags

  13. Electromagnetic Interference (EMI) • EMI- A magnetic field interfering with electronics • May cause permanent damage to pc and components • Never get close to a magnet

  14. Radio Frequency Interference (RFI) • RFI • Many devices emit radio waves! • Examples include cell phones, wireless network cards, cordless phones, baby monitors, microwave ovens • Two devices close together creates a big problem!

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