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Storming in a Group

Storming in a Group. By Crystal Cornelius, Jennifer Jordan, Kelly Mical , Jonathon Nantz , Iryna Welch, and Sarah Wright. Crucial Confrontations. WHAT is the right confrontation. Unbundling Prioritizing. Deciding IF you should confrontation. A Clearly broken promise Unclear and iffy

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Storming in a Group

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  1. Storming in a Group By Crystal Cornelius, Jennifer Jordan, Kelly Mical, Jonathon Nantz, Iryna Welch, and Sarah Wright

  2. Crucial Confrontations

  3. WHAT is the right confrontation • Unbundling • Prioritizing

  4. Deciding IF you should confrontation • A Clearly broken promise • Unclear and iffy • When you should speak up • When you shouldn’t speak up

  5. Master My Stories • “Have you ever noticed? Anybody going slower than you is an idiot, and anyone going faster than you is a maniac?”- George Carlin • You must learn to get your head right before opening your mouth.

  6. Crucial Confrontations • See and Hear • Tell a Story • Feel • Act

  7. Choosing Silence or Violence • People usually choose silence or violence as a result of telling an ugly story. • When moving to silence instead of dealing with a situation- bad things happen. • We must ask “humanizing questions,” and look at all sides of the situation in order to put our stories into perspective.

  8. 6 Sources of Influence • Self, Motivate “Pleasure or Pain” • Self, Enable “Strength or Weakness” • Others, Motivate “Praise or Pressure” • Others, Enable “Help or Hindrance” • Things, Motivate “Carrot or Stick” • Things, Enable “Bridge or Barrier”

  9. Safety • Safety is making sure the person is comfortable • Without safety a confrontational discussion will not be successful

  10. Things to Avoid in a Confrontation • Don’t play games • Don’t play charades • Don’t pass the buck • Don’t play “read my mind”

  11. Explain Gap and Maintain Safety • Describe the gap • Restore safety if necessary • Show mutual respect • Show mutual purpose • Ask permission • No inappropriate humor • No group attacks

  12. Decide What to Say • Explain the facts • Share your story • Monitor for safety problems • Finish with a question

  13. Remain Focused and Flexible • New topic arises-decide to discuss original, new, or both topics • Stay focused on what is being discussed • If person becomes angry, restore safety • AMPP

  14. What to do after a Crucial Confrontation? • Who • What • When • F ollow-up

  15. WHO? • Responsibility • Accountability • Established • expectation

  16. What? When? • Is the objective clear • Quality/Quantity needed • Don’t leave it to assumption • Specific Times • and Dates • Be Exact • Clarity is • important

  17. FOLLOW UP!! • Balance between abandonment and micromanaging 1. Risk 2. Trust 3. Competence

  18. Storming

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