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FAST F ocus • A gility • S implify • T rust

FAST F ocus • A gility • S implify • T rust. AgStar’s FAST Journey Minnesota Council for Quality August 9, 2011. FAST F ocus • A gility • S implify • T rust. Who is AgStar?. $8B Cooperative, owned by our client-stockholders

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FAST F ocus • A gility • S implify • T rust

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  1. FASTFocus • Agility • Simplify • Trust AgStar’s FAST Journey Minnesota Council for Quality August 9, 2011

  2. FASTFocus • Agility • Simplify • Trust Who is AgStar? • $8B Cooperative, owned by our client-stockholders • Financing - loans , leases, and bonds , to farmers, ranchers, and agriculturally related businesses • Financially related services to farmers – tax, accounting, consulting, insurance, transition planning • National presence and expertise in the swine, dairy and renewable energy industries • 14 offices in MN and WI, and several others across the country • Over 600 dedicated team members

  3. FASTFocus • Agility • Simplify • Trust Who is AgStar?

  4. FASTFocus • Agility • Simplify • Trust AgStar Vision/Mission • Vision • To be the most respected and trusted financial services provider in rural America • Mission • Enhancing life in agriculture and rural America

  5. FASTFocus • Agility • Simplify • Trust AgStar Core Values • Expertise – Continuously learning and applying new knowledge, skills, and abilities • Collaboration – Working together for unparalleled performance and results • Innovation – Applying new and better techniques, methods, and approaches • Client Service – Delivering a consistent high quality client experience.

  6. FASTFocus • Agility • Simplify • Trust What is FAST? • Entire team approach to process improvement and standardization • Lean approach with some Six Sigma tools • Team trained • Leadership sets the vision • Team leads engage with team to implement the vision in the most efficient way • Cross-functional teams collaborate to improve and standardize processes which lead to the vision • Team engagement – support to improve their work

  7. Activities Executive Management Middle Management/ Team Leads FASTFocus • Agility • Simplify • Trust AgStar FAST Deployment Process Improvement (FAST) Front Line/ Team Members Daily Work Tactical planning; must lead the actual operational change How do we follow through on our mission / vision statement? Middle Management/ Team Leads Long term strategies and initiatives (Blue Ocean), etc. Rationalizing; what products and services should we be provide? Executive Management

  8. FASTFocus • Agility • Simplify • Trust Connecting FAST to Core Values • Expertise - Growing the team, Leadership, Education, Understanding • Collaboration – Teams working together to improve client experience • Innovation – Team providing input on better processes • Client Service – Standardizing processes to enhance client experience

  9. FASTFocus • Agility • Simplify • Trust FAST Obstacles • Accountability • Project Leaders • Follow the FAST/DMAIC method • Document project process and standardize • Complete the project! • Team Leaders • Active support of team projects • Ensure team projects are on target • Commitment • Team Leaders, Project Leaders and Team • Resource time: Allow it, make it and do it • Engagement and support: Active participation • Sustainability: Continuous improvement • Trust in team

  10. FASTFocus • Agility • Simplify • Trust Lessons Learned • Assess Leadership Readiness First • Educate • Obtain commitment • Communicate Expectations • Leadership Roles • Communicate vision • Active Support • Team Roles • Implement vision • Create Pull • Find one Leader • Communicate Success

  11. FASTFocus • Agility • Simplify • Trust Successes • Trained over 50% of the AgStar team • Completed over 75 projects • 50 others in process • Measured over $560,000 in accumulated annual time and hard savings • Insurance group doubled capacity in 2 years • Frontline engagement/participation • Have started to create pull • Tremendous internal interest in currently open position

  12. FASTFocus • Agility • Simplify • Trust Five P’s to FAST Success • Patience • Journey • Persistence • Leadership role change and engagement • Profit • Demonstrate value • Practice • 4-6 projects to master • Pull • Showcase success

  13. FASTFocus • Agility • Simplify • Trust Thank You! Phil.louwagie@AgStar.com

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