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WELCOME to STScI

WELCOME to STScI. October 2007 Our Goal – Enable a smooth transition to STScI. New Employee Orientation on Computer Resources. IT Policies and Security – John Kaylor Computer Support Help Desk – Val Ausherman Web and A/V Services – Steve Dignan General Information – John Kaylor Questions.

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WELCOME to STScI

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  1. WELCOME to STScI October 2007 Our Goal – Enable a smooth transition to STScI

  2. New Employee Orientation on Computer Resources • IT Policies and Security – John Kaylor • Computer Support Help Desk – Val Ausherman • Web and A/V Services – Steve Dignan • General Information – John Kaylor • Questions

  3. Policies and Security Unacceptable items on Institute Equipment • Inappropriate material • File sharing software • Web servers • Disabled virus protection • Non-STScI equipment on internal network http://www.stsci.edu/institute/itsd/policies

  4. Policies and Security NASA IT Security Training http://www.stsci.edu/institute/itsd/it_security - Do not try to fix your own machine -

  5. Computer Support Help Desk • Contact: • Send Email to support@stsci.edu • Not help@stsci.edu • Call ext 4400 • Visit us in room 330 • Http://www.stsci.edu/institute/itsd

  6. Web and A/V Services

  7. Web Services • Individual Homepages • Collaboration Tools (wikis, bulletin boards, blogs, etc.) http://www.stsci.edu/institute/itsd/collaboration • Web Proxy Server https://ltdaccess.stsci.edu • Site Development, Maintenance, Support and Training http://www.stsci.edu/institute/itsd/web

  8. A/V Services • Webcasting/Streaming • Live and after the fact event streaming: http://www.stsci.edu/institute/itsd/information/streaming • Presentation tips, guidelines, templates, etc.: (found in the "Getting Started" box in RHN of above site) • Building your ppt (fonts, text-size, colors) to optimize video quality • Public speaking tips and presentation dry-runs • Hardware support for real-time events

  9. A/V Services (cont’d) • Video Conferencing http://www.stsci.edu/institute/itsd/information/VideoConferencing • High-end facilities in 2 separate conference rooms to conduct up to 4-point video conferencing • Project currently underway to solidify STScI policy and supported configurations for desktop video conferencing • Teleconferencing Note: Support for both video and teleconferencing provided via email to support@stsci.edu.

  10. General Information • Backups - http://www.stsci.edu/institute/itsd/networks/backups • Email Discussion Groups: - http://www-int.stsci.edu/cpt/software/mhonarc/ • To view your Help Desk tickets: - http://www.stsci.edu/institute/itds/ARSystem • Public Workstations, tape drives - http://www.stsci.edu/institute/itsd/hardware/desktop/publicwrkstn

  11. General Information • Webmail – spam filtering, white & black lists: - http://www.stsci.edu/institute/itsd/software/Mirapoint/Mirapoint_Webmail • Visitor Network: - http://www.stsci.edu/institute/itsd/networks/visitorNetworkConnect • Wireless Network: - http://www.stsci.edu/institute/itsd/networks/wireless • Remote Connections – Dial-in, VPN - http://www.stsci.edu/institute/itsd/networks/dialin - http://www.stsci.edu/institute/itsd/it_security/vpnintro

  12. General Information • ITSD Services Ordering equipment - http://www.stsci.edu/institute/itsd/hardware/purchasing Computer Supplies • ITSD Tech Updates Every 2 mths in the Auditorium at 12:00 noon

  13. QUESTIONS Later: Questions can be sent to: support@stsci.edu

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