Airport Process Design

1. Airport Process Design White Paper

2. Jokes are also telling the truth

3. M i s s i o n To measurably improve the passenger experience and enable security enhancements by: • implementing biometrics and other new technologies; • sharing information amongst service providers; • enabling controls and services to be effected more efficiently.

4. Strategies • Re-engineer the passenger process, using and adapting ongoing programssuch as e-ticketingand self-service check-in • Catalyzing industry changes through promotion of concepts andexplanationsof howeveryone gains from implementing these ideas • Consider the entire passenger journey; • Promote benefits of cooperation, both internationally and betweengovernment andindustry, to find collective solutions; • Implement new technologies for identification and communication; • Ensure international standards are established, where necessary; • Respond to threats to aviation industry.

5. Objectives • Simplify and streamline the passenger process; • Help to improve aviation security; • Increase customer satisfaction; • Make better use of existing airport space and resources; • Make the transport system more efficient; and • Reduce costs.

6. Parts and Participants of an Airport System Owner Suppliers Customer FLIGHT PLANNING occ ACC PAX FIDS GROUND HANDLING ATFM/CFM APP/TWR AIRLINE AIRPORT ATS STATION MANAGMENT APRONSTAND & GATE Collaborative Decision Making Airport as Head and Leader AirportOperationControlCenter One single Mission and Strategy One single Info Platform

7. ACC ATFM/CFM APP/TWR ATS FLIGHT PLANNING occ FIDS GROUND HANDLING AIRLINE AIRPORT STATION MANAGMENT APRONSTAND & GATE Airport SystemAn Airport System includes : CDM

8. Zero defect goal necessary How do we reach the performance If 7 suppliers produce with 95 % reliability, the total process reliability is only 70 % Percentage of reliability of various suppliers – sample 70% Cargo Loading Catering Clearning Steps Fuelling Release of aircraft Total process reliability Single process reliabilty of 95%

9. Getting the necessary Data Quality DEPENDECIES DECISION ASSURANCE STAGES Data management The completness of data Information Quality Also on the Forecasting Level With Timeliness and Accuracy With Stability and Accuracy Allows better Usability and Predictability of system operations The figure Illustrates the various decision assurance stages and their dependencies. Decision Criteria Leads to greater Confidence in Information Which enhances the Decision Making process Feedback And leads to Benefits

10. green measures - + red + amber + yellow 365 days a year measures measures measures Major irregularity catalogue Signif irregularity Minor irregularity Basic catalogue catalogue catalogue We urgently need a Wave And Production Alert System Measures catalogues - each status other than green requires distinct measures total entity of jointly agreed measures severeness of expected situation

11. How a Data Management should look like Collaborative Application • Implementation of operational information database • Provision of common awareness situation • Multi-Source Based Traffic Prediction (Traffic Data Aggregation) • Distribution of enhanced estimates • Traffic Data Recording and Post Analysis • Inter-Operable Platform for Collaborative Processes LEGACY SYSTEM LEGACY SYSTEM Communication Interfaces Collaborative Application ADMINISTRATION

12. Management View Process Steering View A management imformation system has two views

13. Or even better: A Forecasting System telling us the next Future

14. Re-engineering of the Passenger Flow: our 1st Step • By using Biometrics (for authentification and identification): • Passenger does not have to go thru so many hurdles • Passenger do not need anymore a Boardingpass, but still gets written info regarding Flt Nbr, Gate, Seat and Boarding time. • Passenger gets individualised info going thru the terminals: SMS, Handhelds or the individualised Info‘s at the Automated Kiosks, as he identifies himself. • Passenger is zone-wise recognised, passing information to the gate management about possible late pax at gate  Bag is automtically put on stand by. • Other passengers, not having stored their personal data and Bio Data may also use, after having passed the Check-In Facility those Features, except Tax Free-payment. The Check In offers him a fast one time Identification Card.

15. In the view of a customer: The Passenger Flow (outbound)

16. Commerce / Terminal Management Commerce at the Airport Shops All the shops may use the „Bio-System“ as well for fast Payment and statistical features. Airport may use this data for improved offers to the general and for specific cultures. Furthermore you may together with the shop-system give advice on individualised special offers Terminal Management Airport is able to establish the costsaving and comfort enhanced Terminal Management => The right passenger at the right time at the right place. (Not too early, not too late.)

17. The ImplementationWe are not just a Company, we are a high skill network association in a multicompany system The Tools:They are prooved The Interface Management:We have people with the right experience The Quality Assurance:We do assure measurable deliverables with a malus system Skill of the Airport Staff:We do offer proper Training Pricing:We have a fair calculated pricing