Adult ED Staff Meeting

1. Adult ED Staff Meeting November 11, 2010

2. Recognize Program – Marsha Price • Importance of Signing Up • http://hr.vanderbilt.edu/recognize • Attendance Incentive Program • January 1 Start Date • Monthly Rewards to 4 employees with No Tardies / No Absences • Drawn from all eligible employees • 4000 points (equivalent to $40) in Recognize System

3. 2nd Admin Rx Pilot – Elizabeth Banks • November 12 • 9am – 5pm • Bar Coded Medication Administration • Both ED and Inpatients • Pharmacy guarantees 5 minute profiling of meds

4. Friday Communication – Erin Fait • It’s back in a new form • Winner of naming contest

5. ED Triage Redesign - Marsha

6. WARNING This ER has a Zero Tolerance Policy against VERBAL or PHYSICAL threats or abuse directed toward our staff members. Any such behavior will be handled by Vanderbilt Police. Brent Lemonds, MS, RN, EMT-P, FACHE Administrative Director Emergency Services

7. HIPAA Reminder- Marsha • Conversations can be overheard • Adding Plexiglass divider on B Pod Corner Nurses Station Counter.

8. New ED Retention Committee - Marsha • New Direction of Retention Committee • Community Survey Followup • Elevate

9. RN Handwashing Progress 63% - Brent

11. NDNQI - Brent • Survey completed August, 2010 • 66 people completed • 69% participation rate

20. Magnet People’s Choice Award

21. 8 - How would you rate the promptness and courtesy of the person who first greeted (you/your family member) and asked the reason for the visit? Would you say:

22. 10 - Considering the seriousness of the illness or injury, how would you rate the amount of time (you/your family member) waited until medical care was given? Would you say:

23. 11 - Now, I would like to ask you some questions about the NURSES who treated (you/your family member) in the emergency room. Overall, would you rate the quality of nursing care as:

24. 13 - In addition, how would you rate the nurses' courtesy and respect shown toward (you/your family member)? Would you say:

25. 14 - Now I would like to ask you some questions about the DOCTOR or DOCTORS who treated (you/your family member) in the emergency room. Overall, would you rate the quality of doctor care as:

26. 19 - Would you rate the overall teamwork between the doctors, nurses, and staff as:

27. 22 - How would you rate the cleanliness of the emergency room? Would you say:

28. 26 - How would you rate the clarity of the instructions given upon (your/your family member's) discharge? Would you say:

29. 27 - Would you say the likelihood of your recommending [+hospname+] to friends and relatives for emergency services is:

30. 29 - (30525402) Overall, would you rate the quality of care provided as:

31. JUST CULTURE NON PUNITIVE CULTURE JUST ACCOUNTABILITY How do we build a culture of disclosure? EDUCATION REMINDER COUNSELING (PIC) TERMINATION

32. Meeting Evaluation – Marsha • 5 – Excellent • 4 – Very Good • 3 – Average • 2 – Below Average • 1 - Poor Use the poll on our Team Member Only Website to Evaluate the Meeting. We will send you a link today. Share any comments now.